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  1. Can't add new phone to any new or existing extension

    Go to the Users tab in the Admin Console Go to the “User” for which you want to add the phone. Go to the “IP Phone” tab. Click “Configure a phone” to add a phone. Select Generic IP Phone Select “Normal Phone” and enable the option to “Configure your phone manually without provisioning” A pop-up...

  2. Can't add new phone to any new or existing extension

    But the Fanvil X3 series is considered a Router Phone, so no SBC should be required (I purchased it specifically for that) https://www.3cx.com/sip-phones/ And this is specifically the guide for this phone https://www.3cx.com/sip-phones/fanvil-x3-x5/

  3. Can't add new phone to any new or existing extension

    ok thanks, so SBC it is thanks

  4. Can't add new phone to any new or existing extension

    I purchased a Fanvil X301P, from the list of recommended. I try to add a new phone (to a new account), I select the model, input the MAC address, when I proceed it does not allow me to select any further options (see attachment). This phone should not require and SBC. What should I do? Thanks

  5. Can't add new phone to any new or existing extension

    I thought so, but the IP Phone I am using is on the supported list (IP Phone OR SBC it says) Even if I try add a Fanvil X301 from the list (which is under the Preferred list), I still get a non-clickable form on the next step, see attachment P.S. tried on Firefox and Incognito, and Chorme and...

  6. Can't add new phone to any new or existing extension

    Hello all! I am using the hosted 3cx version. I add a new extension, fill in name and last name click on IP PHONE, then click "Configure a Phone" And here, whether I use a specific version (Grandstream GXP-1625 in my case, inserting the MAC address), or I try manually to create a new phone...
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    • Forum: SMB
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