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  1. JurisTekton

    BLF Key - Status, Call and Pickup

  2. JurisTekton

    BLF Key - Status, Call and Pickup

    We have just acquired some Yealink T88W touchscreen phones, which are great. Unfortunately, we don't seem to be able to provision them from 3CX as there is no template for the T88W. They stop at the T87W. So we've had to configure the phones manually. I am reluctant to use a template for, say...
    • JurisTekton
    • Thread
    • blf call pickup call
    • Replies: 2
    • Forum: SMB
  3. JurisTekton

    SBC Up and Down 74 Times Today

    Thanks for your reply and the answer to your question is no, it has not affected the use or functioning of the phones and we had incoming and outgoing calls as usual on Friday. I like the idea of an external SBC more than a separate VDSL network for the phones. Do 3CX still provide the software...
  4. JurisTekton

    SBC Up and Down 74 Times Today

    We are a small outfit with 7 users on the 3CX Free program with a Telxi trunk. We don't have a dedicated IT Manager but I am moderately IT-competent and managed to install and set-up our hosted system and we have 4 x YealinkT54W s and 3 Yealink T58As in use and a few of each in reserve for...
  5. JurisTekton

    Help! - Block WAN Request is on.

    I ended up contacting Telxi in the end who are our SIP Trunk provider and they could not have been more helpful. Even when I sent an e-mail to their support e-mail address at 9pm they responded in minutes, asked for details of the problem and said they would sort it out and we had incoming calls...
  6. JurisTekton

    Help! - Block WAN Request is on.

    Thanks, Our ISP using CG-NAT means that our public IP address will change soon, It sometimes changes twice a day. We can't force a change by restarting the router but it will change soon enough; Not sure how or why one of our phones would suddenly start trying to connect direct rather than...
  7. JurisTekton

    Help! - Block WAN Request is on.

    What has been most frustrating today has been the complete inability to contact anyone at 3CX to deal with this issue which needs their intervention as we cannot solve it ourselves. We have tried e-mailing [email protected] and [email protected] and were just rejected by saying they couldn't help...
  8. JurisTekton

    Help! - Block WAN Request is on.

    In the Register page of the web-ui for the phone with the IP address ending .12, the outbound proxy address is the IP address of the router phone so .12 is using the SBC as far as I can see. Nothing has changed from what it was last Friday and has been for months with no issue, The only thing...
  9. JurisTekton

    Help! - Block WAN Request is on.

    All the phones have the latest firmware and show green in the User Table. It usually says there when a firmware update is required. All the phones use use the router phone LAN IP address (which is static on our private LAN), all the phones are on the same LAN and none use STUN or any other NAT...
  10. JurisTekton

    Help! - Block WAN Request is on.

    Sorry if I wasn't clear. All the other phones are configured with the LAN IP address of the router phone (a Yealink T54W) as the outbound proxy address so they all use the SBC. All the phones were provisioned automatically by the 3CX system and this is how it set them up. It has all been working...
  11. JurisTekton

    Help! - Block WAN Request is on.

    We use the SMB Free system with 7 users and a Telxi SIP Tru,nk with 6 DiDs. This morning five out of six of our DiD numbers are not working and do not receive incoming calls, including our main number. The only one that works is the router phone with the SBC on it. All phones can make outgoing...
  12. JurisTekton

    3CX Free - Not renewable

    That's good news. I hope we grow big enough to have to pay for the 3CX service as we are very happy with it and plan to stick with it now. In the meantime, it it good to know we wll still be abke to use the system in 2926 and, hopefully, beyond. Thanks for the promot response.
  13. JurisTekton

    3CX Free - Not renewable

    We have a 3CX Free system curremtly with 7 users and have been using it since February. I have just logged into our company's account and on the "Your 3CX systems" page it says our system will expitre on 31 Decemeber and that it is "Not Renewable". We decided to use the 3CX system because of its...
  14. JurisTekton

    Yealink Firmware Update removed speed dials and contact photos

    The 3CX system (or the free version at least) only has 10 BLF buttons for each user and I don't know where they will appear on the screen of the T54W. Each phone has 30 BLF boxes for use as Lines, Speed dial, BLF etc and all our users have more than 10 speed dials, the couple with the EXP50...
  15. JurisTekton

    Yealink Firmware Update removed speed dials and contact photos

    We use the free version of 3CX since February and have six users each with a Yealink T54W desk phone. Each user has their own local contacts directory and most have uploaded a custom photo for each contact. After provisioning each phone for the initial set-up, we turned-off the auto-provisioning...
  16. JurisTekton

    Caller ID & DiD

    I have looked through a lot of the posts on this forum and my question has been asked before but none of the answers seem to be conclusive. We have only been using 3CX Free for a couple of months in a small office of 6 users. We have a Telxi SIP Trunk with 4 SC and 4 x DiD numbers, One of those...
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