Yealink Firmware Update removed speed dials and contact photos

[JurisTekton]

We use the free version of 3CX since February and have six users each with a Yealink T54W desk phone. Each user has their own local contacts directory and most have uploaded a custom photo for each contact. After provisioning each phone for the initial set-up, we turned-off the auto-provisioning and deleted the provisioning URL on each phone using the phones' web-gui for each phone. We did this because the constant re-provisioning kept deleting the speed dial keys that individuals set up in their own phone, Although it didn't change the detail of the speed dial - name, number, extension etc it changed the buttom type from speed dial to N/A so the button no longer appeared on the phone's screen. If you just went back into the wen-gui and changes the type back to speed dial, the details disappeared and had to be manually re-entered. To test what would happen with the firmware update, we chose one phone with the fewest speed dials and fewest contacts and re-entered the provisioning URL into the relevant part of the phone's web-gui and ran the update from the 3CS admiin web interface. Sure enough, once again all the speedials disappeared (actually type changed to N/A again), the wallpaper revered back to the 3CX version rather than the custom wallpaper with our company' branding (saved locally) which it had been displaying before the updat and, although the local contact directory was still on the phone, the contact photo for each contact had reverted to the detault contact icon. The photos were still saved on the phone but each had to be reassociated with the relevant contact manually and individually. We had tried before to download the configuration, including contacts, before re-provisionng the phones but when you upload the configuration after the re-provisioning the photos are lost completely and have to be uploaded through the phone's web-gui one by one and reassociated with the relevant contact. A couple of our phones have EXP50 expansion modules with 60 or so speed dials linked to the corresponding contact in the directory, that took a long time for the ser to add add all the details and upload photos and it would be very frustrating to have to set-up the speed dial buttons and associate photos with each contact again. How can we upgrde the firmware without losing the manually set-up speed dials and having to re-program them and without the photos losing their association with a contact? Don't say a centralised directory. That wouldn't work for us as each user has their own unique set of contacts and there is very little overlap of contacts between users.If anyone can assist, it will save us from having to manually reprogram the remaining 5 phones, which is possible as there are only 5, but would still take time better spent on other things. One extra question - one of the phones is used a a router phone/SBC. Can anyone confirm that the firmware update won't stop it performing that function or all our phones will stop working.I want to be 100% sure before we attempt a firmware update on that phone. If you give any advice, remember we are a small business with no dedicated IT staff. I know what I am doing, usually, and set up the sytem without any problems but I am not an IT professional. so please keep the instructions as simple as possible. Thanks

 

[SteveITS]

It sounds like you’re trying to set up the phones manually instead of via the BLF page in 3CX. Doing that will update the phones and also web and mobile.(after reprovision, which is a button or daily)

“Custom IP Phone Logo” is an Enterprise license feature.

Router phones will remain router phones.

 

[JurisTekton]

The 3CX system (or the free version at least) only has 10 BLF buttons for each user and I don't know where they will appear on the screen of the T54W. Each phone has 30 BLF boxes for use as Lines, Speed dial, BLF etc and all our users have more than 10 speed dials, the couple with the EXP50 exlansion modules have over 80. That's a lot of re-progranning if the association between the button and the contact is lost completeky and still a lot if the link to the photo has to be manually recreated. We have just added T58A to the systenm which has even more programmable buttons. After first auto provisioning it, which worked perfectly as it had done with all the other phones, it needed a fiirmware update so we set up a few contacts with photos, linked speed dials and some BLF buttons. Then upgraded the firmware through the 3CX admin console (with the provisioning URLstill in the phone) and, after two reboots all our customised buttons has gone.Some of the underying data or settings were stiil in the phone but all button labels of the screen needed to be recreated and the custom photos for contacts has been deleted. I can't face having to manually restore screen buttons on the othe 5 phones so plan not to update tje firmware on those phones. Is this a problem? Would downloading the relevant firware version from the Yealink website and installing it manualky into the phone be less likely to delete all the customised buttons? Should I try that?

 

[bitn2]

Everything you will configure directly on your phone will disappear after 24h. You need to configure your BLFs from the management console of your 3cx.

If you want some special stuff (sounds like that), you need to configure everything manually and deactivate provisioning from 3cx. But keep in mind, for Router Phones this wont work.

 

[NicholasP_3CX]

The 3CX system (or the free version at least) only has 10 BLF buttons for each user and I don't know where they will appear on the screen of the T54W.

There is a button on the bottom of the BLFs page that allows you to add more BLF keys, and these will be transferred to the phone.