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  1. NikosT_3CX

    Solved Yealink T33G Phones Show “No Service” via 3CX SBC While Grandstream PhonesWork

    @Aldakheeloud with the screenshots you have exposed the Auth ID, the MAC and the sub dir of the PBX. Remove them, delete the extension and re-create it to generate new Auth ID. Leave the Auth ID as is, dont make it 148 again. Also on the blacklisted IPs, is any of them the public ip of the site...
  2. NikosT_3CX

    Solved Yealink T33G Phones Show “No Service” via 3CX SBC While Grandstream PhonesWork

    @Aldakheeloud login on the web interface of the phone, did the phone pull the config from the PBX side and fill the appropriate details on the account ?
  3. NikosT_3CX

    popup lead

    @Soli please check our online guide. This is defined there. When a call comes that is not a CRM contact, then from the 3cx client you have to mark this as a CRM Contact. On the next call from this number, the popup will work. Check here : https://www.3cx.com/docs/salesforce-crm-integration/...
  4. NikosT_3CX

    Solved Yealink T33G Phones Show “No Service” via 3CX SBC While Grandstream PhonesWork

    @Aldakheeloud as a first step ensure that the Yealink phones are on the correct firmware and provisioned with the default template. Check here : https://www.3cx.com/docs/phone-firmwares/ Yealink T33G124.87.0.20Yealink T33G FW: Maintenance releaseDownload
  5. NikosT_3CX

    V20 Pro w/Patton SN4141 Gateway, phones constantly hang up when answering call and re-ring again.

    @PatM try to eliminate some factors here. Setup the Ring Group with the 2 extensions. Then from another extension call this Ring Group directly and answer the call from 1 of the 2 extensions. Does the issue still persist ? If not, this excludes the PBX from this case and you will have to check...
  6. NikosT_3CX

    Configuring Holiday Messages Easily

    @Gianpiero Pi4you this setting is not only at Department level but also at Queues, IVRs, Ring Groups.
  7. NikosT_3CX

    Configuring Holiday Messages Easily

    @Gianpiero Pi4you the Holiday Prompt will play if you enable it with the " Play Announcements " as per our guide on Step 3, 3rd section. In the routing options this does not exist as the idea behind this is the prompt to be played and then to have the option to route the call wherever you want...
  8. NikosT_3CX

    SQL Data connector - recordings export delayed by 1 month?

    @MaximV by the time you have to option and availability to use the Remote Archive for the Recordings why to stop this and load the server where the PBX is installed on ? Use the option below to Archive them immidiately and then check again the Data on your MySQL side.
  9. NikosT_3CX

    Dect Snom M900 Offline but working

    @Michael_Sigmavista is the Snom M900 setup as Multicell ?
  10. NikosT_3CX

    Call Forward on W59R with DialCode

    @reamen I can understand this but for your information, on the 3cx clients on the mobile apps, the Forwarding Rules can be adjusted from the Presence button on the top right side of the app. Unless if they are disabled on the extension level by the admin.
  11. NikosT_3CX

    Call Forward on W59R with DialCode

    @reamen its not impossible to do this without a PC, 3CX clients on mobiles can be setup which is free and also the statuses or the changes on the forwarding rules can be adjusted form there as well. There are 5 statuses so 5 different routes can be setup. If you exclude the Available, then its...
  12. NikosT_3CX

    Call Forward on W59R with DialCode

    @reamen you may do this with Dial Codes and change the extension profile. In the Forwarding rules then send the call wherever you want. Check here : https://www.3cx.com/docs/pbx-dial-codes/ Change Profile Status You can change your status by using the dial code in the following manner...
  13. NikosT_3CX

    Standard voicemail Greetings cannot be changed

    @AndreIso you may select the users you want and do not need custom prompts, Edit them and select the language you need ( in this case the custom one ). Also you may do what Alphabetic metioned above, disable the option to transfer calls to the operator.
  14. NikosT_3CX

    Standard voicemail Greetings cannot be changed

    @AndreIso For the Vmails you may also upload custom prompts per user if you want. Did you change the Language on the top to the new ones you have replaced ? Also as a note, if call between extensions and on your extension you have English and on the destination you have Spanish lets say...
  15. NikosT_3CX

    Etisalat SIP Line Configuration

    @lsuae-johnm I would recommend checking the guide below and specifically the section on the bottom where it says " Multiple internet gateways (used by ISPs that offer VoIP Services) " . You will see an example with 2 NICs on the machine and what you have to do on your side for the PBX On...
  16. NikosT_3CX

    New extensions not receiving welcome emails users unable to log in

    @Andrius Pletniovas 10 please contact our CSR Team. The Team will check this and get back to you : https://www.3cx.com/company/contact/
  17. NikosT_3CX

    Solved Intermittent OpenAI transcription failures – HTTP 400 "Unrecognized file format" with valid WAV files (V20 Update 9 / AI 1.4.48)

    @MG_SI does the extension that has the recording, have any special characters in the First Name or Last Name ? As for the audio length, how long in duration is the recording if you hear it ?
  18. NikosT_3CX

    Password Reset

    @Scott EIT is the email unique to this extension or it is setup also to other extensions ? The SMTP on the PBX side, is the 3CX one or any custom like M365 ?
  19. NikosT_3CX

    Snom phones lose registration

    @Alle CTEC in this case you will have to do a wireshark on the PBX side and check the invites that are sent from the PBX to the phones ( if these are Registered ). If the phones dont respond to this, your next step is to check the logs on the phones in order to see the cause of this.
  20. NikosT_3CX

    Snom phones lose registration

    @Alle CTEC have you ensured that the phones are on the correct firmware ? Check here : https://www.3cx.com/docs/phone-firmwares/ Also are these local or remote ? If remote, are these phones behind an SBC ?
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