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  1. Extensions members of a Queue gets to DND by their own

    Thank you

  2. Extensions members of a Queue gets to DND by their own

    John, after a week of testing. The issue did not happen again. However, i am not sure which was the cause. Probable disable queue admin access was the remedy.

  3. Extensions members of a Queue gets to DND by their own

    During the test of 24 hours, the issue did not happen. No users went to DND. I will keep testing it for one more day. Thank you again, John

  4. Extensions members of a Queue gets to DND by their own

    I will do, thanks John. I really apppreciate.

  5. Extensions members of a Queue gets to DND by their own

    John Yes, i am using the office365 integration, however i already disabled (unchecked) calendar/presence Sync. Normally users are logged on a single PC at a time, but there may be times when they are logged on more than one. (if the any way to check is an extension is being used on more than...

  6. Extensions members of a Queue gets to DND by their own

    John, thank you very much for your help. I already checked the 3CX desktop (windows) client setting to be disable "Auto change" when idle in Settings > Configure Account > Pick your account > advanced settings. I already checked that "Autoswitch" is not set (unchecked) on extension >...

  7. Extensions members of a Queue gets to DND by their own

    This is only affecting the user who are members of a specific call queue.

  8. Extensions members of a Queue gets to DND by their own

    I have a strange behavior on my 3CX installation since upgrading to version 16. Users (webclient and phone for windows) are reporting that their 3CX status changes to DND aleatory (at least twice a day). We are using zendesk server side integration. I checked everything i could think of...

  9. Digital Receptionist (IVR) one digit forward not working

    I really appreciate your quick assistance and your expertise, Leejor. Thanks to your guidance. I have a better knowledge of 3CX. And I will try the "IVR_INTERDIGIT_TIMEOUT" option if the issue appears again, which is highly probable.

  10. Digital Receptionist (IVR) one digit forward not working

    I reverted the snapshot, of the windows vm hosting the 3cx server, to a point before the issue. I did it before trying to your suggestion on the "IVR_INTERDIGIT_TIMEOUT", because i wanted to verify that the 3cx upgrade I made 2 days ago was correct and the issue appeared out of the blue...

  11. Digital Receptionist (IVR) one digit forward not working

    By the way, i tested this from outcalls dialing from my cell phone, and from an internal extension by dialing the IVR extension from my 3cx phone. Both shows the same behavior. IVR expects 3 digits, pressing 1 digits does not forward the call. Therefore, it doesnot seem to be a a codec/tone...

  12. Digital Receptionist (IVR) one digit forward not working

    2 days ago, I upgraded from version 15.5 to version 16 . Everything seems to be working ok until today. Today, any incoming calls, which are forwarded to digital receptionist (IVR), just stays on the IVR and the caller hears nothing. Our IVR is configured like this: "Please dial the extension...

  13. Solved Zendesk migrating to APP framework v2

    Thank you very much Ernesto

  14. Solved Zendesk migrating to APP framework v2

    Link to the Deadline notification http://app.hello.zendesk.com/e/er?s=2136619493&lid=15321&elqTrackId=cceb5479be0546a4b38c8475a94653f1&elq=ca77828ebd854c1a9187ebca56178b27&elqaid=11758&elqat=1...

  15. Solved Zendesk migrating to APP framework v2

    I received a notification from Zendesk stating that they will not longer allow updates for extension/integrations using their APP framework v1 after March 3 2018. When we can expect an update for the Zendesk integration from 3CX?

  16. Integration, Zendesk creates ticket when calling extensions

    I am impress, you guys answer my help request quickly. Thank you for the prompt response. If it is possible, let me how to check when a fix is available

  17. Integration, Zendesk creates ticket when calling extensions

    The problem this causes is that the user (client) with phone 703-256-0501 get notified by email every time i call extension 501. The user(client) got upset because of receiving many unsolicited emails. Changing the extension from 501 to something else is not a solution, since the issue will...

  18. Integration, Zendesk creates ticket when calling extensions

    This one is for someone with very good experience on Integration, not an easy fix, as I tried several things with no results. First, Zendesk integrated correctly with 3CX on my environment. But, the integration is showing a strange behavior with journaling. The issue that I have is that: When...
    • jose llama
    • Thread
    • zendesk integration outbound ticket
    • Replies: 4
    • Forum: Zendesk
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