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  1. Extensions members of a Queue gets to DND by their own

    Writing back a backup also reverts users back to their DND setting at the time the backup was made.

  2. v16 SBC and Custom Phone Templates

    What conversant probably means is 'Assign Ext'. When you use this method, you can't choose a different template from the one provided by 3CX. He just explained it poorly. Study the screenshots in this topic. Both cobaltit and JohnS_3CX give you the answer.
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