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  1. Solved ATT Transfer Terminates if Destination is Busy

    Thank you very much. That solved the issue with the SPLIT key. The split allows for the end call softkey to pop up, which then allows for end call. I tested and verified its function and we are set!

  2. Solved ATT Transfer Terminates if Destination is Busy

    Thanks for your reply. Here's what's happening: 1. Caller calls extension 1 2. Extension 1 answers and then performs an attended transfer to extension 2 (original caller is placed on hold) 3. Extension 2 is busy, VM picks up. Caller still on hold (BLF key 1) 4. During Voicemail intro, button...

  3. Solved ATT Transfer Terminates if Destination is Busy

    We have users who are attempting to use the ATT transfer function to talk to the destination extension before transferring. Users process: on their Grandstream GXP2135 phones, they are answering call -->Selecting transfer --> inputting extension #-->hitting ATT transfer soft key. When the user...

  4. Blind Transfer to Extension Goes Directly to Extensions Voicemail.

    Will do. I appreciate your help!

  5. Blind Transfer to Extension Goes Directly to Extensions Voicemail.

    Ths behavior seems to have stopped with the changes i listed above. However, if that doesn't make sense (which i agree doesn't make much sense as to how that would fix) and there's other info you can find, i'd be appreciative. Here's the info below. 3CX Version: Professional Standard 16.0.9...

  6. Blind Transfer to Extension Goes Directly to Extensions Voicemail.

    That's correct. We are doing Blind Transfers with Grandstream Handsets. Press Transfer Softkey --> enter Extension-->Press Transfer again. This issue seems to be corrected by a host of different edits. It appears the winning troubleshoot was making sure that we had Accept Multiple Calls enable...

  7. Blind Transfer to Extension Goes Directly to Extensions Voicemail.

    i am chaisng down an issue that we have with bland transfers going to directly to VM instead of ringing the extension. The extension, while it's available, simply shows and Not Answered (See screenshot below) and then goes directly to Voicemail. There is no ringing on the caller side as well...

  8. DTMF Tone to Close Relay in Que

    I appreciate your help with this.

  9. DTMF Tone to Close Relay in Que

    in the call queue, If they utilize their desk phone, or the mobile app, the tones send through and DTMF tone works as designed. The issue is only with the browser extension

  10. DTMF Tone to Close Relay in Que

    Hey all, I have a client that is utilizing Fanvi i18s video intercom system within their 3cx system to allow for magnetic door locks to release on a DTMF tone sent by users. It is working great when it calls a ring group. They can answer on their browser extensions, get video, get 2 way audio...
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