We have 2 trunk numbers so it's really useful to see which number has been called (so we can answer accordingly)
Before November, incoming calls would show up on the call log (and on our phones, etc) as <Ring Group>:<Trunk Name>:<Call Name>:<Caller Number>
Now, for some reason, the "Trunk...
Solved
I spotted that the sip:441653xxxx number was configured in 3CX as +441653xxxx
Hence there was no match, so rejected
So may have been a SIP trunk change we weren't made aware of :(
Our system has been working fine for many months but we've recently realised no calls are getting through (we're a small team with very few incoming calls, hence us not realising!!)
Outgoing and internal calls all seem to work.
At the SIP end, I get the message "call rejected".
Can anyone...
Thank you for the advice.
GoTrunk were blocking certain "high cost" EU countries ... this has now been lifted from our account and everything is now working fine.
I have now enabled Verbose logging for a call and have lots of details.
The one thing that stands out is the entry:
Lsip{117086/75.2/UAC[SentInvite&OfferSent]} failure response to outgoing call:
InvOUT Recv 603/INVITE from 109.233.115.107:5060 tid=69192500eea6207d...
We have an on-premises PBX running v20.0, using GoTrunk as our SIP.
I have disabled E164 and setup 4 outbound rules to allow domestic and international dialing (using 00 or + as a prefix).
This all seems to work and I can ring UK and various international countries (we've successfully tried...