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  1. Original Caller ID Not Passed to Vapi AI When 3CX Forwards the Call

    Hi, I'm having an issue with Caller ID when 3CX forwards an unanswered inbound call to my Vapi AI agent. The original caller's number is correctly received by 3CX, and it also appears correctly in the VoIP.ms CDR. However, when 3CX forwards the call to Vapi, Vapi receives the VoIP.ms main...

  2. Transcription not working

    privder I selected is 3CX transcription service (cloud).
    • 3CTEL
    • Post #3
    • Forum: AI

  3. Transcription not working

    Hi Team, We have an 8SC self hosted AI edition, https://www.3cx.com/docs/ai-transcription/ I have followed this guide to setup the transcription, but I am not getting any transcreiption and summery. Can you please help me figure this out. Thanks !
    • 3CTEL
    • Thread
    • Replies: 7
    • Forum: AI

  4. Live Chat Timeout

    Hi Soterish, I tested it, and yes connectivity issue is producing same issue.

  5. Live Chat Timeout

    Thank you, I will check connectivity next time this happens or may be try to reproduce this if this is being caused because of connectivity.

  6. Live Chat Timeout

    We are not able to reproduce, it just occurs randomly. What happens is that chat closes on customer end with the end message and timeout popup, but on our (3cx) end the chat stays open. Since we are on the topic, I would like to ask if the "Auto Messages" show on 3cx side or not? Because in...

  7. Live Chat Timeout

    Hi everyone, We are facing issue with 3CX livechat. Ongoing live chat automaticaly ends with popup that says "Timeout has occured" and On chat end message is sent. It has happened several times and we are unable to figureout the issue. Any advise here please?

  8. Calls dropping for one user

    Okay let me try this and I will update here.

  9. Calls dropping for one user

    Yes, means he removes/uninstall PWA, login to webclient and reinstall, but he starts facing issue again after few days or sometimes same day. And no heeadsets are not the issue, tried without them as well.

  10. Calls dropping for one user

    I confirmed and the user is using old headset, issue is only with desktop app/PWA. His phone app and webclient are fine but when he uses desktop app, app is disconnected. His active calls disconnect and he has to uninstall the app.

  11. Calls dropping for one user

    Hi KS, thanks for pointing this out. User did change headset few months ago so I believe we should test with a different headset. I will update the post. Thank you !

  12. Calls dropping for one user

    Hi, We’re facing an issue with one of our users on the 3CX Desktop App. His calls are dropping automatically after a few seconds. In the 3CX logs, the termination reason always shows as “call ended by user”, even though the user does not hang up. Some details are: Only one user is affected...

  13. Switching Hosting

    Hi, Is there a way to switch 3CX hosted system to self hosting?

  14. Developer account suspended

    Thanks for telling that buying whhatsapp business didn't work either, I was planning to buy it. As per my research we cannot use/create multiple apps on 1 developer account for same purpose. Since I am not getting any response from Meta so I am not sure what caused this suspension.

  15. Developer account suspended

    Not yet, tried the apeal option but haven't gotten any reply from Meta.

  16. Developer account suspended

    I created 4 apps on meta developer for Whatsapp using this manual for 4 different numbers https://www.3cx.com/docs/manual/whatsapp/ It worked fine for a year almost but now my developer account is suspended and the reason is: "Disallowed use of apps We determined that you create or maintain...

  17. click2talk default greeting message

    this is for livechat, i am asking about the click2talk option that is in users and queues options.

  18. click2talk default greeting message

    Hey, Is there a way to change the deault message "Hello! How can we help you today?" that appears when we open click2talk link?

  19. Call forwarding to mutliple outside numbers

    08/28/2024 4:06:18 PM 647---- EndCall Answered 00:00:00 00:00:01 0.00 Terminated by rule 08/28/2024 4:06:18 PM 647--- EndCall Unanswered 00:00:00 00:00:00 0.00 No destinations, forwarded to PBX 08/28/2024 4:06:18 PM 647-- RG Tornoto After Hours (80004) Unanswered 00:00:00 00:00:00...

  20. Call forwarding to mutliple outside numbers

    Yes these 2 options are enabled already.
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