Search results

  1. Ibby-WaveLengths

    Windows SoftPhone V20.0.664.0 - unable to view chat queues

    Hello 3CX Community; not sure if anyone else has encountered this or if a potential bug has just come up. - Our client's 3CX server is currently on Version 20.0 Update 5 (Build 551 Release) - as at 28 March 2025. - User extensions are operated by Windows SoftPhone, V20.0.664.0. - WhatsApp...
  2. Ibby-WaveLengths

    Role "owner" cannot add or change contacts in phonebook

    Hi everyone reading this post; and @NicholasP_3CX Will the 3CX Team be making a change in the next update to bring back this granular feature under the individual extension options (similar to how access to recordings is currently granted in V20)? :) To at least allow roles of Managers and...
  3. Ibby-WaveLengths

    Desktop app disconnecting and having to manually provision again

    @CybertronIT - we have had this issue with a user at one of our clients just today, where the Windows SoftPhone lost connection after a receiving a call and making a call (max of 2 calls, then "Disconnected, check your connection." will show); but the internet connection itself was still...
  4. Ibby-WaveLengths

    Crackling/Static on Phones

    Hi all, I have a similar post titled: Yealink T33G Random Audio Issues Are you able to share a link to the firmware for us to try and use? Other guys on this forum have tested the firmware and have advised that 124.86.0.156 appears to be working and the issues have not yet recurred. but 3CX...
  5. Ibby-WaveLengths

    Yealink T33G Random Audio Issues

    Good day 3CX Support team/s Can we please get some sort of response on this issue? Our clients are advising that this issue is recurring on a few of their users phones and are unable to keep reporting it as investigations have become time consuming; and have resorted to restarting the affected...
  6. Ibby-WaveLengths

    Yealink T33G Random Audio Issues

    Maybe so, but we cannot proceed with further testing until the 3CX development team can confirm whether the previously mentioned firmware has been tested yet. Anyone else had any luck recently?
  7. Ibby-WaveLengths

    Yealink T33G Random Audio Issues

    Hi 3CX support, Regarding the last response above; Yealink's latest release of firmware for these devices has been released as at January 2024. It is now July 2024 Kindly advise on the status of the developer testing? As we now have had an instance whereby one of the affected devices only had...
  8. Ibby-WaveLengths

    Yealink T33G Random Audio Issues

    Hi guys I received only 1 response on Tuesday, 07 May 2024 to check codecs and use the "PBX delivers Audio" option in the extensions (as if we haven't already followed these steps before re-testing). I have since replied, but still awaiting a follow-up response from Yealink support. Hope you...
  9. Ibby-WaveLengths

    Yealink T33G Random Audio Issues

    Second x2 occurrences within a space of 24 hours at the same client, but on different SIP-T33G device/extensions (and x1 at a different client/location). Diagnostic files submitted to Yealink for investigation and feedback, will re-share on this post once an update has been received.
  10. Ibby-WaveLengths

    Yealink T33G Random Audio Issues

    Hi guys, just an update from our end - it took several days for a recurrence of the issue, but we have captured the required diagnostic information required by Yealink and submitted; however, due to their closure from 01 to 05 May 2024 (due to the observation of international labour day), we're...
  11. Ibby-WaveLengths

    Yealink T33G Random Audio Issues

    Hi guys, Hopefully it won't be too long for us to retrieve a Diagnostic / Log file from one of the affected T33G devices that Yealink support requires. Our clients have been advised to reach out to us to retrieve this file when the issue occurs (before even rebooting the Phone). I'd also...
  12. Ibby-WaveLengths

    Yealink T33G Random Audio Issues

    I believe this is what we (those of us who have clients that encounter the same or similar issues) are trying to determine/confirm. 124.86.0.40 - current version on T33G devices 124.86.0.75 - on Yealink support website, released 11 Jan 2024; but does not specify any bug fixes, etc. According...
  13. Ibby-WaveLengths

    Yealink T33G Random Audio Issues

    Thus far, it appears to be occurring on the Yealink SIP-T33G devices, yes. From the previous responses in this post above, it appears as the updated Yealink release of firmware (testing) has not yet been completed OR is not yet recommended to be used by 3CX - any ideas on the testing progress...
  14. Ibby-WaveLengths

    Yealink T33G Random Audio Issues

    Correct, this is occurring predominantly with clients that have Yealink T33G devices, but it's not all of the time and it does not always happen to the same user/phone. We also have one particular client ask us if there is anything we could do to help aid in combating the issue as it appears to...
  15. Ibby-WaveLengths

    Yealink T33G Random Audio Issues

    Hi all, Some of our clients also experience this issue where audio is unclear and will crackle from time to time - where a reboot will only resolve the issue for a random but short space of time. Our clients are on-premise servers, Debian, V18 (build 20) Yealink SIP-T33G - firmware version on...
  16. Ibby-WaveLengths

    Blacklisting a number

    Thank you for this, we're definitely going to try it out with the clients that need this feature. Also I have to apologize, as I forgot to mention that the "Spam" number/s in question need to be blocked system-wide and not only applicable to the user inserting the exception - basically nobody...
  17. Ibby-WaveLengths

    Blacklisting a number

    Good day all, I'm positive that this question has been asked numerous times before and we desperately require access to this feature for our end users so that they can restrict SPAM Callers. My question is: How can we provide USER or EXTENSION level access to this Blacklist to allow the person...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom