Search results

  1. Fanvil W611W with strange firmware and audio issue

    Ok thanks @JohnS_3CX , yes I agree, it definitely could be that the firmware was not the issue. I guess it could be that the handset hardware is/was faulty in some way, like a bad connection to the earpiece speaker maybe. I will post the handset back to the customer and they'll let me know if...

  2. Fanvil W611W with strange firmware and audio issue

    An update on this one. The customer sent me the handset so I could test it in our lab environment, and I set up a temporary SBC through which it is connecting to their hosted 3CX system. I was not able to replicate the issue that they'd reported, and speech is working perfectly well in both...

  3. Fanvil W611W with strange firmware and audio issue

    Ok thanks @JohnS_3CX , I have raised a support ticket with Fanvil and will wait to see what they suggest before taking any further steps to upgrade/downgrade the handset firmware level.

  4. Fanvil W611W with strange firmware and audio issue

    Hi all, we've got a customer who has a Fanvil W611W which is running a firmware version that looks wrong to me, and that I can find no reference to anywhere online including the 3CX supported handset firmware repository and the Fanvil firmware download page on their own website. The handset was...

  5. No speech on calls between customer sites

    Thanks @Alphabetic , that confirms what we were thinking. I have asked the customer's IT to make sure that UDP ports 9000-10999 aren't being blocked by anything. Yes I think a separate SBC at each location would be a better option however I don't think that's immediately possible because the...

  6. No speech on calls between customer sites

    Hi all, I have a customer with a slightly unusual setup. They have a 3CX hosted PBX (hosted by 3CX). They have a main office location and that is where their main phone is located, set up to act as an SBC/router phone (I will call this location A). They then have several remote offices (I will...

  7. 3CX broken after upgrading from V20 U6 to U7

    I've got a little on-premises virtualised 3CX system which I use for testing things like new updates before I roll them out to production systems. Today I was getting ready to perform a backup in readiness for upgrading from V20 U6 to U7, but as I was doing that the system decided to go ahead...

  8. License expired, V16, can I still swap 2 IP phones?

    Thanks for your response @VoIPTools , I agree 100% with all of the points you raised.

  9. Restrict access to a 3CX hosted system except specific IP address range?

    I reckon you're right @Alphabetic , thanks for that.

  10. Restrict access to a 3CX hosted system except specific IP address range?

    Ok thanks @SteveITS , Moving them off hosted isn't really an option for us, we're trying to work towards getting them all moved off on-premise systems and onto hosted eventually. We don't use webmeeting links and none of our customers do either but yes you're right, that might be affected if it...

  11. Restrict access to a 3CX hosted system except specific IP address range?

    Ok thanks @Charles_3CX , I thought that was probably the case but just needed to check. I guess that will have to do, we'd just better make sure there are strong passwords set, 2FA applied and no loose ends. Thanks!

  12. Restrict access to a 3CX hosted system except specific IP address range?

    Hi, I'm trying to find out if 3CX has the ability to restrict all remote remote access to a 3CX hosted PBX, apart from access attempts coming from a pre-determined IP address or range of addresses? We've got a few customers who now have 3CX hosted systems for which we are the partner. I have...

  13. License expired, V16, can I still swap 2 IP phones?

    One of our customers has an on--premises system which is still running V16 with an expired license. They have asked if they can swap over 2 of their IP phones, so for example currently phone A is associated with user A, and phone B is associated with user B, and they want to swap them over so...

  14. Prevent dialling of internal extensions at the IVR/digital receptionist

    Hi Alejandro, Thanks for getting back to me about this one, that's very helpful. I do have a question though if I may. This particular system has several other internal IVR's set up to do different things for different internal departments and these will have different DTMF options of their...

  15. Prevent dialling of internal extensions at the IVR/digital receptionist

    Hi, We have a requirement to prevent the dialling of any 4 digit internal extension from an IVR menu. I'll explain further. The system is in a hotel, and callers to the hotel are being presented with the usual IVR options to choose from (1 for Reception, 2 for Restaurant, etc etc) which is...

  16. Windows app not connecting on LAN, says "No Active Profile"

    I think I might have been able to solve the problem using PiHole - but it's new to me, and I'm not sure if it will 100% work yet. My Android 3CX app has connected ok when I set the device to use the PiHole address for its DNS server. I'm yet to try the same thing with Windows and the 3CX Windows...

  17. Windows app not connecting on LAN, says "No Active Profile"

    Ok thanks for confirming Alejandro, I thought that was most likely the case. I was reading somewhere that if split DNS is not possible then a possible workaround may be to add a static entry to the "hosts" file on the PC which is running the 3CX Windows app. Indeed, after adding the entry I can...

  18. Windows app not connecting on LAN, says "No Active Profile"

    I have an on-premises 3CX V20 setup which is running as a Debian virtual machine on a physical host PC. I was able to use the 3CX Windows app and the Android app via the local network until recently, but now neither of those apps works any more. I don't know if it stopped working when I upgraded...

  19. Create new V20 install from old V18 backup?

    We've inherited a customer who's got an old V18 on premises system which is too old to automatically upgrade to V20. The license has expired and it turns out that it was only ever running on a trial license. It is not possible for the existing setup to reach out to licensing servers because the...

  20. Manually set a whole ring group to "On a break"

    Ok thanks for that suggestion. I was thinking about doing something like that for them, but then how will they go about changing the status of that dummy extension to busy or whatever? I suppose they can log into the admin console and do it that way but I think they're hoping for a very quick...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom