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  1. No Console login after upgrade to V20

    Hello Steve, Many thanks for your patience. Yes, i can register the soft phone from the app store using the extension assigned to the system owner but i cannot login to the webclient url using the same extension and password. I also tried the trip to install version 18.0.9.31 but this fails...

  2. No Console login after upgrade to V20

    Hello Steve, When i login i see the page, i then put the email and password , it shows same page but gives a " incorrect username or password message". Thank you so much Steve for clarifying 2nd point. i was a bit confused myself. I am going to try the tip to do a plain install of v18 and...

  3. No Console login after upgrade to V20

    Thank you very much, i will check this and report back very grateful

  4. No Console login after upgrade to V20

    Thank you so much,I can see a spark of light now. Very grateful

  5. No Console login after upgrade to V20

    Thank you Nicholas and other experts. I had also reached out to customer care at 3cx. They have no record of my system owner email account and I am guessing that the one time pincode was the key to getting the link between 3cx and the system owner account. They have suggested a clean install...

  6. No Console login after upgrade to V20

    Thank you so much Nicholas, Very grateful. I have checked the xml file and found the entry <Member DN="1001" IsPrimary="false"> <role name="system_owners" /> </Member> there is only one unique entry for the email address that i have...

  7. No Console login after upgrade to V20

    Hello Steve, Thank you very much for your response. When I login using the webclient url I get the login page as per attached. I then try to login using the email address set for the system owner. This is the same as the email address I use to access the account at https://portal.3cx.com...

  8. No Console login after upgrade to V20

    Hello Mick, Thank you so much for your response. Sorry for confusion. I used the management console term instead of the webclient url. I login using https://"fqdn":443 and split dns is setup. many thanks Mick

  9. No Console login after upgrade to V20

    Hello, We have successfully upgraded to v20 from V18.9B on our on premise 3CX installation running on Windows Server 2019 Prior to the upgrade a new extension was created and given a unique email address. The extension was also given system owner rights. We took a backup and uploaded this...
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