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  1. cloud19

    Solved Zendesk V2 integration OAuth refresh tokens and token expiration enforcement

    Does the Zendesk V2 integration support OAuth refresh tokens and token expiration enforcement as required by Zendesk from July 28, 2026?
  2. cloud19

    Unable to remove codecs M400

    I’m trying to setup a custom template for the Snom M400. I only want narrow band codecs to be used. I created a custom template and it seems that the dect phones picked it up. (I can see the custom name of the template in the phones list on the PBX). However, if a provision the M400 still all...
  3. cloud19

    3cx mobile/web app showing contacts from Zendesk on the contacts page when searching for a contact.

    Are there any plans on the roadmap to change this behavior in the near future? Because this could be a major showstopper for using this integration.
  4. cloud19

    3cx mobile/web app showing contacts from Zendesk on the contacts page when searching for a contact.

    Recently we activated the Zendesk CRM integration. First impression is ok, we are able to let 3CX open the correct Zendesk contact page when a telephone number is recognized. But what we did not participate on is the fact that now the 3cx mobile app and the webapp is showing contacts from...
  5. cloud19

    Destiny Flux trunk disappeared from the dropdown menu in Startup

    Hi Saqqara, We do run some Startup pbx and Destiny was in the dropdown list but dissapered. (see attachment)
  6. cloud19

    Destiny Flux trunk disappeared from the dropdown menu in Startup

    I don't see the Destiny Flux trunk in the dropdown list anymore, is this correct ? In the Netherlands i only have the choice of 2 different trunk providers instead of the preferred Destiny trunk. .;
    • cloud19
    • Thread
    • Replies: 4
    • Forum: SMB
  7. cloud19

    Solved 3CX Windows client call failure

    Hi Nick, It is Kaspersky who is the cause, because of the Jabra certificate. It works without Kaspersky.
  8. cloud19

    Solved 3CX Windows client call failure

    Hi Nick and Chris, Thanks for your help. I think we found it, Jabra has an invalid certificate on its application (1 feb 2021). Kaspersky only checks for validity during installation. Jabra applications installed before February 1, 2021 will work, but not after…. Therefore Jabra cannot access...
  9. cloud19

    Solved 3CX Windows client call failure

    Hi Chris, The first time I made a call and configured Audio as Primary sound driver The second time I made a call and configured Jabra as sound driver Both times the dutch client gives “oproep mislukt” (call failed), you can find the log in the attachment. Hope you have a suggestion
  10. cloud19

    Solved 3CX Windows client call failure

    Hi Chris, Thanks for your reply, still call failure. Which exact version of the 3CX Windows App are you running? Version 16.3.0.220 Also, launch the affected 3CX Windows App and go to Settings >> Audio Options and check that the correct Audio devices are set. Done, both pc audio and Jabra...
  11. cloud19

    Solved 3CX Windows client call failure

    We have an issue with the Windows client at customer. This customer works with Jabra headset and had 22 Windows clients in use. With 2 Windows Clients we have the issue that the user gets a call failure. The client gives the same call failure with the machine mic and speaker....and also with a...
  12. cloud19

    The Windows client and the IP phones, do they have to be in the same subnet for using CTI?

    The Windows client and the IP phones, do they have to be in the same subnet for using CTI? We would like to have the phones in a different subnet than the Computers with the Windows client, but does the CTI work in different subnets? The 3CX is in the cloud..
  13. cloud19

    Using *30 and *31 on BLF HTEK stopped to work after SP6, how to solve?

    You can change your status by using the dial code in the following manner: *3[0-4]. 0 is “Available”, 1 is “Away”, For example, dialing *31 from extension 100, will change the profile status of extension 100 to Away. This used to work with the phone provisioning BLF functionality in the...
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