3cx mobile/web app showing contacts from Zendesk on the contacts page when searching for a contact.

[cloud19]

Recently we activated the Zendesk CRM integration. First impression is ok, we are able to let 3CX open the correct Zendesk contact page when a telephone number is recognized.
But what we did not participate on is the fact that now the 3cx mobile app and the webapp is showing contacts from Zendesk on the contacts page when searching for a contact.

For example, if someone searches for Bob, every Bob in Zendesk is shown. This could be useful for the Zendesk users, but it is happening for every 3CX user. This is absolutely not something that we want. It would be better to be able to enable this on user bases. Not every company member has access to Zendesk and this should be the case for the contacts in 3cx also. In some cases this could also be in conflict with European AVG / GDPR regulations.

The setting:
Hide CRM Contacts from 3CX Apps Company Phonebook
Does not help with this issue.
Any ideas?

 

[edossantos]

This is something that can't be disabled, at the time being. If you have the CRM integration enabled, then the contact search will also run a lookup in the CRM.

 

[cloud19]

Are there any plans on the roadmap to change this behavior in the near future?

Because this could be a major showstopper for using this integration.

 

[edossantos]

I'm not aware of this being in our roadmap, please submit it as an idea here.