• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. Vali_3CX

    Users shown as "online"

    If your PBX is V18, you may check Management Console extension's "Phone provisioning" tab and there turn OFF "Enable Push for smartphones" option.
  2. Vali_3CX

    Users shown as "online"

    The mobile app doesn't need to be in use, since it's working based on push notification, so you could check also if "Accept push notifications" is ON on forwarding rule - if yes, turn it OFF.
  3. Vali_3CX

    Users shown as "online"

    @Tit-Neu Check also if these extensions have specified a mobile number AND "also ring my mobile" is ON.
  4. Vali_3CX

    3CX iOS "Call/Transaction Does Not Exist"

    @Orbitel_Marcus Bottom line, only the PBX verbose logs could reveal what happened with the transferred call at the moment the iPhone's pickup "answering" call is performed. Most commonly, such case may occur for queue calls and/or forked-id devices - ie, when the iPhone "answer", the incoming...
  5. Vali_3CX

    Admin console user colors

    @Keith.Moore For extensions (users) these are the colors assigned to their corresponding status: - Gray: Unregistered - Green: Available - Orange: Away - Dark red: Do not disturb - Bright green: Lunch - Light red: Business trip - Yellow: in a call Apart from Unregistered, you may assign a...
  6. Vali_3CX

    IOS Clients show offline on their Mobile app until they wake it up

    @micro13 You said "All push features are working properly" but also that the device appears offline while in background - so to my understanding it is able to receive calls while it appears offline? If yes, where it appears offline - in managment console? On other extensions' Team? If you have...
  7. Vali_3CX

    Rejected Add DND management permission to smartphone app

    @mike9055 This is iOS, it won't allow an app to do this. The proper way is through device's Focus: create a new one, name it 3CX only, and there enable only 3CX app. I've done this myself for when I'm running automated tests in order to don't get interfered.
  8. Vali_3CX

    Fanvil video doorphone (i62) no video

    @perfect-touch Try to lower the I-Frame interval to 2, see if there's an improvement. Also, if you're on TestFlight, send me a PM and I will assign you there to our dev group so you can check a build we tried on i10SV.
  9. Vali_3CX

    3CX App not working v20

    Has the Firewall Checker passed the tunnel test? Is port 5090 open? From a command line you can try a telnet to your pbx on port 5090.
  10. Vali_3CX

    3CX App not working v20

    @iridium79 Yes, turn it OFF (uncheck it) our apps requires tunnel for SIP calls.
  11. Vali_3CX

    Shared Park from mobile v20

    @benrg I checked and it's on work, but I cannot give you an ETA.
  12. Vali_3CX

    Shared Park from mobile v20

    @treynolen @SandtronicRB You can call shared parking by typing from mobile client: https://www.3cx.com/community/threads/softphone-unpark-issue.122092/#post-571645
  13. Vali_3CX

    iOS client crash in H264 encoding

    Hi everybody We've noticed recently in iOS app stats that there were some (rare) crashes occurring in its H264 encoder. We were not able to reproduce it but we were able to simulate/generate it and we're almost sure it occurs when a H264 video call is initiated with some hardphones - not...
  14. Vali_3CX

    CRM integration on smartphone

    Let's put it this way: we are working to improve CRM contacts integration on our mobile clients.
  15. Vali_3CX

    iOS App Beta 18.6.4.651 & 2N door intercom

    Thank you!
  16. Vali_3CX

    iOS App Beta 18.6.4.651 & 2N door intercom

    @edelmaca Can you check with the AppStore version? You don't need to delete the app, just install the AppStore's and check, then go back to the one on TestFlight. Thanks! P.S You may check also this older thread regarding Verso https://www.3cx.com/community/threads/2n-video-display.116647/
  17. Vali_3CX

    iOS Mobile 3CX App - Chat Messages are cut off

    @Senox111 If you're subscribed to our TestFlight program, please check 20.0.1.11 we've released today, see if it's OK now - thanks!
  18. Vali_3CX

    Solved Recent iOS 16.7.4 update removed Contacts in 3CX app

    @Twiddy We'll check tomorrow, but until then please tell us: - the incoming call is a normal call or queue call? - do you see below the number "3CX audio call"? - the contact you're mentioning is a device contact, PBX Company, PBX Personal or PBX CRM contact? - if on the client dialer you type...
  19. Vali_3CX

    Urgent, Need help, My 3CX ENT License suddenly disappeared in my customer portal

    I cannot help you on this, me I'm on mobile devices, so I will relay it to my coleague @Charles_3CX
  20. Vali_3CX

    iOS Mobile 3CX App - Chat Messages are cut off

    Yes, next iOS client AppStore official release.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.