Call going to voicemail as soon as it is answered.

[IRISIT]

Hi,
have a customer that reported the following issue.

Whenever I try to answer a call it disconnects straight away. After it disconnects, where it usually says ‘Ready for Calls’ an error message pops up saying ‘Call/Transaction Not Available’ for a few seconds before going back to normal.
I’m still able to make calls, I just can’t answer anything.

I added the extension to my mobile app and can answer calls.

Have uninstalled the 3CX app from mobile and reinstalled but still same problem.

Thanks in advance for any help.

Cheers
Robert

 

[NikosT_3CX]

@IRISIT does this happen on wifi and also 5G ?
Also, what is the model of the iPhone, the installed iOS and the 3cx client version ?
Are all rights ( like microphone ) enabled for the 3cx client ?

 

[Vali_3CX]

@IRISIT
Additionally:

This is a real-life normal case scenario: either queue or forked-id.
- for queue call you could just ask him.
- for forked-id you have to ask if he has other hard- or soft-phones registered on the same extension. If yes, then look in Recents if the other device (auto)answered or, being on DND, dropped the call.

Keep in mind, push notification is like an email, at the moment you deal with it another forked-id/queue device could have already "steal" the call you want to pickup.