3cx livechat

  1. Livechat Bot

    Hello, is there any chat bot for 3cx? I'd like the client to be able to tell us what they're contacting about, so we can direct the message to a specific department (queue) - I'd like it to be some kind of IVR. For example - the customer enters his name and the chat opens: Chat Bot asks: Good...

  2. Livechat offline message

    I've already tried testing with ring group or queue and when all agents are offline, the chat continues to appear online. If a visitor starts the chat all messages he types are lost. Anyone have any suggestions or is there really a bug in this?
    • noc2
    • Thread
    • 3cx livechat offline
    • Replies: 7
    • Forum: Live Chat

  3. Customize Live Chat Box Settings

    Hi.. Our customers are mostly (more than 90%) communicate with us via chat, WhatsApp and phone calls only not by email. We prefer to visitor add Name and Phone # in the chat box fields instead of Name & Email. We use code generator option. Is there any ways to add this option additionally...

  4. live chat plugin version

    Good afternoon , I am trying to install the wordpress plugin for live chat and my technician informed me that he wants the compatible version which is wordpress WordPress 4.9.6, which can I find please?

  5. l am using 3CX live chat Wordpress plugin and l am unable to configure the Chat Hours

    Hello the 3cx WordPress Plugin is phenomenally, great sadly l am unable to configure the chat availability hours despite there being a button that displays ADD, I am unable to to add the working/active hours for the support agent since when l click Add button it's basically not clickable...
    • Ramsey555
    • Thread
    • 3cx click2live chat talk 3cx live chat & talk 3cx livechat live & chat live chat livechat
    • Replies: 3
    • Forum: Live Chat
  6. Sven Witlox

    WP Live chat time-out

    Is it possible for the website Live chat if an agent does not answer the chat within 60 seconds that after this time an "away" message is sent in the chat? So if someone is temporarily not available in the chat the customer receives a request to fill in their emailaddress or phonenumber for...

  7. I never had problem with this problem

    Hello, I never had this problem. I mean when customer try to chat with our people they need to put name and email. but somehow people connect our chat as guest (without name and email). I am thinking our chat section required name and email mandatory. Please see the attachment. Thank you
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