#3cx v20

  1. Inbound calls in Queue skipping available agent and going directly to Voicemail

    Hi Community, I’m experiencing an issue with our 3CX call queue where some inbound calls are skipping the active agent and going directly to voicemail. I’ll outline the situation and what I’ve checked so far: Issue Description We have a call queue configured with Maximum Queue Wait Time = 30s...

  2. New On Prem Install, Mult WAN IPs, How to set/change FQDN IP

    New install, v20 Ent, have range of static IPs, xxx.xxx.xxx.138 thru 145 and want to use an IP other than WAN ip of router, .138. How can I do this? TIA Configured network manually IP: 10.100.50.200 Gateway: 10.100.50.1 Name Server: 8.8.8.8

  3. Upgrade V18 to V20 3CX

    Hello, I have tried to apply the update from version 18 to version 20 of 3CX, which includes upgrading the Debian operating system from version 10 to version 12. However, I have encountered some issues, such as the following: Is it feasible to take the backup from version 18 and perform a...
  4. robbiederby

    Call Flow and DID information missing on some pages / 3CX v20 Build 1620

    Hi, I run 3CX v20 as my home phone system and I've noticed that the DID I use for my main number which has a Call Flow Application attached to it doesn't show in all locations. For example, if you select Voice & Chat, all my DID's are listed on the first page, however, selecting the trunk and...
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