while the built-in Wallboard provides some information, I find that it falls short of my requirements for monitoring agent performance.
I am particularly interested in obtaining the following information:
How many calls each call group is receiving?
The number of calls each user is handling...
Hello I know this has been covered before but I am facing regular questions from existing customers and new prospects for an outbound wallboard.
I am aware of third party tools such as voip tools etc however as we have hosted customers and 3rd party tools are not supported by 3CX we can really...