911

  1. TwoPortSupport

    V20 Emergency Dialing using Hotdesking at multiple locations

    Has anyone figured out how to apply physical phones to emergency dialing with Hotdesking? My client has many locations with employees that 'float' location to location. If I setup 911 per user the associated DID no matter in the user CID or overridden in the settings will never properly match...
    • TwoPortSupport
    • Thread
    • 911 911 groups 911 hotdesking routing by location 911 location 911 using hotdesking e911 emergency calling emergency calling with many locations hotdesking v20 hotdesking 911
    • Replies: 0
    • Forum: Phone System / PBX
  2. Univ. of North Florida

    Missing Toggle on 3CX IOS App for Diverting Emergency Calls using GSM Dialer

    Hi, We recently noticed that the Emergency Call GSM Dialer toggle within the settings for the 3CX IOS App is missing. We believe this toggle used to be available since we did extensive testing on iPhones and Androids for diverting emergency calls to the caller's local PSAP. We cannot find this...

  3. Multiple locations, same outbound phone #, how to e911

    Hello, I am preparing for a new campus being added to our school, another physical location down the street. We will be migrating 3CX to their hosted solution (currently hosted on-premises) and I would like to use the same phone number for all outbound calls from both campuses. I will be...

  4. RTP Issues on AWS Lightsail

    We have several PBX instances deployed on AWS Lightsail including our own organizations. All instances have been running flawless for the las 8+ months. Recently we have been getting user complaining of not being able to hear callers. OR Callers can't hear them. After digging around we found...
  5. Felicia King

    Emergency number 911 dialed template - no distinction from group rules

    Per this update https://www.3cx.com/blog/releases/e911-pbx-update-5-alpha/ It was supposed to be possible to include in the email and chat notification more customized detailed information based upon calls from an extension group. While it is possible to setup an extension group and create a...
  6. accentlogic

    Emergency Notification Settings per Emergency Number rule

    The current Emergency Notification Settings do not allow specific email addresses or announcement extensions. In a cloud PBX environment with multiple locations we need to notify the correct location receptionist and/or security team. The extension group managers option is good and may suffice...
    • accentlogic
    • Thread
    • 911 e911 email notification emergency notification
    • Replies: 0
    • Forum: Server
  7. chance-wmt

    Support for e911 dynamic location routing

    RAY BAUM’s Act requires that 911 calls from multi-line telephone systems (MLTS) include a “dispatchable location.” According to the FCC, that is “a location delivered to the PSAP with a 911 call that consists of the validated street address of the calling party, plus additional information such...
    • chance-wmt
    • Thread
    • 911 ani dlr elin kari law ldn psap ray baum requirement voip
    • Replies: 7
    • Forum: Other

  8. 911 Email Notification Question

    Is there a way to create a "custom" email for 911 call email alerts? Currently, we have 3CX sending emails to our IT group for various things - but 911 calls is NOT an IT function. Those email notifications needs to be send to a specialized email group within our organization. Thanks, Amir

  9. Replacing CallerID for a 911 trunk

    Hi All, I am setting up a trunk for routing 911 calls out. I have the trunk up and running, My issue is with the Caller ID, I have a select group of phones that will display their DID when you dial out the normal trunk. If they would dial 911 my outbound rule switches to the linked trunk. What...
  10. techsitters

    Implemented Set outbound Caller ID from Outbound Rules

    Currently, outbound caller ID is set at the SIP trunk and can be overridden at the extension level. It would be a big benefit to have the option to set caller ID in the Outbound Rule and for the system to process caller ID based on this priority: 1.) Extension 2.) Outbound Rule 3.) SIP Trunk...

  11. e911

    Nexmo states that it does not support e911, so is there a workaround for this so that when we call 911 it will show them the correct address? I was also looking at flowroute, but they charge $1.39 per number for e911. Would I just need to add e911 for our main line and then route all outgoing...

  12. Implemented 911 Email Alert

    Can the 911 email alert be updated to include the system name that the 911 call came from? Currently the alert only says what extension. I manage multiple systems and its a pain to login to each site, especially in a possible 911 emergency to figure out what site placed the 911 call Thanks
    • Molan21
    • Thread
    • 911 email alerts
    • Replies: 10
    • Forum: Server
  13. Allen_Miller

    Implemented E911 Emergency EMS Receptionist Notification

    3CX needs to include something more than email notification when an extension dials the Emergency Services (E911) number. This should not require a third party add-in tool requiring that pbx be a windows server AND needing a second windows server to run the third party app. Email just isn't...
    • Allen_Miller
    • Thread
    • 911 alert e911 emergency numbers ems notification
    • Replies: 4
    • Forum: Server
  14. kinetix

    Implemented 911 Capabilities with License Limit is Reached

    Example... If you have a 16SC License and all licenses are used and there is a call to 911, that caller also receives a message saying there are no available licenses. It is crucial for a 911 call to be handled appropriately. Suggest allowing 911 calls regardless of license size.
    • kinetix
    • Thread
    • 911 e911 emergency license limit maximum license
    • Replies: 31
    • Forum: Server

  15. Best way to handle 911

    I saw many discussions about this, but still couldn't find a useful answer What would be the best way to handle CID for 911 in multi location system? Several offices, each office has a main number, but every extension gets out with its own CID The main number of each office is E911 registered...

  16. Emergency Numbers

    I just had an issue with a client who needed 911 and it didn't work even though I thought I had the system configured correctly. I had 911 set as the emergency number. I also had on the outbound rules the Emergency 911 rule modified to prepend a prefix number required by our provider when using...
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