abandoned

  1. Maurice Lefevere

    Abandoned, sent to IVR

    Hi All, Currently i'm encountering some issues with abandoned calls. I'm trying to figure out what's going on here but havn't got a clue. The call is placed in a Queue called 'Praktijklijn'. So far so good. All of a sudden the call is 'Abandoned' and sent to an IVR who plays a message. What...

  2. huge amount of "Abandoned / Polls" when agent is on DnD (*61)

    Hi, Can anyone tell me what i did wrong in my queue settings? When our agents are on DnD (*61) AND status = Available we get these huge amounts of polls. Anyone has any experience with this and what i need to do to avoid these numbers?

  3. Wrap-up time and abandoned status

    Hi, I have found 2 issues in call queue in ver. 15.5 1st: when call in the queue is forced (or forwarded) to an agent (manualy by drag and drop agent action or queue manager) the call is stated as abandoned in reports and in 3cx windows phone app 2nd: when call in the queue is forced (or...
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