acd

  1. FM Telecom B.V.

    Automatically logout agent from queue after missing a call from that queue

    As previously already reported as feature request directly, my client has asked to also create a post on the feature request part of this forum so they can check the progress. This request has also been done in 2019 in this threat...

  2. Report to see missed ACD calls

    Hello, I would like to know if there is a way to see the ACD calls that ring at a logged in ACD agents extension, but failover to another agent when they do not answer. I see that there is an unanswered calls column in the Extension Stats report, but it was suspected by our Customer Service...
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