agent status

  1. Agent Waiting Loop Not Working

    Hi everyone, I'm trying to create a call flow with the 3CX Call Flow Designer (CFD) but I've run into a problem I can't solve. I'm using CFD version 20.2.84.0. My Goal I want a caller during business hours to be greeted. If an agent is available, the call should be transferred immediately...
    • makotelgmbh
    • Thread
    • agent status call disconnects call flow app designer call hangs up condition endless loop getqueuestatus loop not working transfer waiting for agent
    • Replies: 12
    • Forum: Call Flow Designer

  2. change status in queue

    Here is the scenario I want to configure: I have a queue with only one assigned agent. When the agent is in the “Available” state, they can receive inbound calls. After a call ends, the agent needs time for after-call work. This after-call work duration is unpredictable – it might be 1 minute...

  3. 3CX V20 Issues

    all new users showing grayed out in admin panel and queue status even though they are available , can't receive external call from queue and internal calls going to voicemail.
  4. TLCtech

    Solved User constantly showing as "unregistered"

    I have a user who is always showing as "unregistered". When I look from the user's end, it says she is available for calls. She is getting messages and replying. I am not sure why it shows as "unregistered". Any help is appreciated. Thanks. EDIT! FOund my answer just after posting this...

  5. Extensions appear online always when PUSH is enabled

    This is an issue that has been here for some time. related thread https://www.3cx.com/community/threads/3cx-queues-showing-users-logged-into-pwa-when-no-one-is.112995/ I know how PUSH works and i understand why the extension has to remain registered in order for the PUSH to work. However the...
    • Zisis
    • Thread
    • agent status online push
    • Replies: 2
    • Forum: Web Client

  6. Color Status not showing and Agent Status list no longer shows in Panel View

    Can someone please help me. Status all shows as gray The portion below for Agent Status also no longer showing This all happens after the update to the latest version of the desktop app

  7. Call Queue Dumping Calls when Staff Status is set to Away

    I’ve noticed that if all our Customer Service Queue members put their status as away, it boots all the callers in queue and they lose their spots. Is there a way to allow the Customer Service Queue team members to take a quick break (washroom, water, etc.) without losing the callers in the...

  8. User Status on Phone

    Hoping this is my ignorance, I've searched and not come up with the answer although I'm sure it's been asked. If I setup a couple change status buttons so users can change from available to away and back is there a way to display the user's current status on the phone? I'm using a Fanvil x5s...
    • systemstech
    • Thread
    • agent status blf status change status user status
    • Replies: 2
    • Forum: Fanvil

  9. How to get agent status

    Good morning, I tried to get the status of the agent (Available, Busy, Away, Do Not Disturb, Lunch, Business Trip). By using these codes: using System; using TCX.Configuration; public class ExtensionStateHelper { public string IsThereAnyFreeExtension() { Extension...
  10. marcosvbcarvalho

    Break/Status Report

    A very important feature that should have in 3CX would be a break/station status report. Ex: Break/Status Report Extension: 0000 | Date: 01/01/21 Status | Time: Available: 04h Away:02h DND: 01h Lunch: 01h TIP: 02h Another thing is the customization of all statuses by the 3CX administrator...

  11. Queue manager view: List active agents on top

    Hi, I'm implementing a call center where each queue has + 70 extensions with only 10-15 active per day (24 hour shifts). Currently the Queue Manager view only shows me all the extensions (sequentially based on phone number), whether they are logged/registered or not. This is very confusing...
    • PhoneOnline
    • Thread
    • agent status call queue status indicator webclient
    • Replies: 0
    • Forum: Web Client
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