agent wrap up

  1. Call Queue Wrap-up

    I know this has been discussed many times throughout the forums over the past few years, but I would like to re-emphasize the need for traditional queue wrap-up functionality with the following items: Display the wrap-up timer for the agent and others to see. Allow the agent to cancel the...
  2. kinetix

    Manual Wrap Up

    It would be great to have a WRAP UP time that would start when an Agent finishes their call, but ends MANUALLY by pressing a button (or something simlar). There are too many times where an Agent is waiting for Wrap Up time to be reached, and/or additional Wrap Up time is needed.
    • kinetix
    • Thread
    • agent agent wrap agent wrap up queue wrap wrap-up
    • Replies: 0
    • Forum: Server
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