ai integration

  1. Manual transcription for more User ROLES

    Manual transcription per call is important for some teams to keep their AI transcription time lower, and costing less in my examples we are Using Grok for the transcription. you can already manually transcribe calls by going to Web Client > Admin > Recordings to access this the account must be...
    • Brian Snediker
    • Thread
    • ai costs ai integration manager reports supervisor trancription user rights
    • Replies: 0
    • Forum: Other

  2. 3cx support Assistant

    Hello , I have a question regarding 3CX technical support. If we purchase a commercial 3CX license (for example, PRO or AI), is technical support from 3CX included with the license, or do we also need to purchase a separate support package or support tickets? In other words, is an active...
    • FIRAS TOUMI
    • Thread
    • 3cx support ai integration support voip
    • Replies: 2
    • Forum: Other

  3. Solved Intermittent OpenAI transcription failures – HTTP 400 "Unrecognized file format" with valid WAV files (V20 Update 9 / AI 1.4.48)

    Hello, We are experiencing intermittent AI transcription failures. Environment: - 3CX V20 Update 9 (Build 995 Release) - AI Plugin 1.4.48 - AI Edition - On-Premise Windows - OpenAI - Whisper (Speech-to-Text) - GPT-5 nano (Analysis) The system worked correctly for several days. Now...
    • MG_SI
    • Thread
    • ai integration bug openai recording transcription v20 whisper
    • Replies: 3
    • Forum: AI
  4. tronic

    Self-hosted LiveKit Voice AI Voice Dashboard - a complement to 3CX AI for advanced integrations

    Hi 3CX community, First — credit where it's due. The 3CX team has done an exceptional job with 3CX AI. The integration is clean, the setup is straightforward, and for the majority of use cases it's a fantastic out-of-the-box solution. Hat off to the dev team. That said, there are situations...
    • tronic
    • Thread
    • ai assistant ai integration ai reception
    • Replies: 0
    • Forum: Marketplace

  5. AI Answer using name taken from Phonebook or CRM Integration

    We are just setting up our AI Receptionist, we currently have Zoho CRM integration working well, and 3CX reconises the customer calling in, Presents this Information on phone or softphone, but would the AI Receptionist be able to see that integration, and pull caller name or Company name, to...

  6. 3CX Integration in our custom AI model

    Hello. This is my first time posting here, hopefully someone has an answer to my questions. Our company has created an AI model that can answer complex questions with regards insurance (we are using OpenAI as our LLM but we provided our own knowledgebases). We already deployed this same model...
    • janjanpalz
    • Thread
    • 3cx ai ai integration voice ai
    • Replies: 4
    • Forum: Other
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