call handling

  1. ArneDery

    Improve Call Handling: Show ‘Call Intended For’ in Boss-Secretary Mode

    When a call is routed to the Secretary on behalf of the Boss, the Secretary has no indication that the call was originally intended for the Boss. From the Secretary's perspective, the call appears identical to one made directly to their own extension. This creates a challenge because the...
    • ArneDery
    • Thread
    • 3cx clients boss call handling secretary
    • Replies: 0
    • Forum: Web Client

  2. License Full Call Handling

    I’m running a self hosted 3CX v20 instance with a Twilio SIP trunk for my HVAC business, and I’ve run into a behavior that I believe is a meaningful gap in 3CX’s call handling. The issue When the concurrent call license limit is reached, 3CX answers the incoming call and plays a recording...
    • ASofNWAugusta
    • Thread
    • 486 busy here 503 service unavailable call handling license limit
    • Replies: 0
    • Forum: 4SC

  3. SMB Instance time may be incorrect?

    I have a client with an SMB instance that is seeing issues with their call handling rule forwarding properly, I notice that unlike our other customers with a proper license we are not able to verify the system time via any of the diagnostic tools usually displayed within the dashboard. Our...
    • etabora
    • Thread
    • call handling office hours smb free
    • Replies: 13
    • Forum: SMB

  4. Copy Call Handling Features as new

    Pretty self explanatory. I have a customer that uses a lot of of variations of the same call queue, they'd like to copy the baseline one, including the agents and previous ring strategy including hierarchy and then iterate on them. We're finding it cumbersome to copy these call queues by hand...
    • etabora
    • Thread
    • call handling call queue copy copy queue
    • Replies: 0
    • Forum: Server

  5. Call Handling Question - Ring 1 User First then go to a Call Group

    Hi All! Was wondering if someone has done something similar with their call flows. One of our clients has asked if the below call flow is possible, all I can see is either a Prioritized Hunt or Ring All, no option to ring only 1 user first before then forwarding the call to a Call Group. What...

  6. Stop DID Name Change when changing Ring Group / Digital Receptionist / Queue

    3CX V20 Update 3 - on prem - Windows Is there a way to prevent the DID name from blanking out when assigning it to a different Ring Group / Digital Receptionist / Queue? We have multiple locations and frequently have to reroute calls based upon staff / weather / etc... In V18 we named our...

  7. Send inside and did calls to user voicemail

    V20 Update 2 48 sc Locally hosted We want calls directed to users in a department to go to voicemail (most have dids). I have attempted to accomplish this via office hours for the department but the schedule is not applied. In researching, it seems the sip trunk default route to a digital...

  8. Internal calls to voicemail not ending when phone is hung up

    I have a client using an on-prem 3CX with half a dozen handsets across two offices. The 3CX system is installed at Office A. They have a staff member at Office B that answers most of their incoming calls. She is in a ring group with a couple of other handsets in the same office. What's happening...

  9. Call handling using queues and/or ring groups

    Good morning We have following 3cx setup: 3CX Version: 3CX Pro 8SC, v20.0.1.731 Server OS: Debian GNU/Linux 12 (bookworm) Is the 3CX Server Hosted and where? On-Prem by (InterXion) Provisioning Method: Local SBC (Raspberry Pi) Trunk Provider or VoIP Gateway Make/Model: Peoplefone We are a...
    • tja
    • Thread
    • call handling incoming call queue ring group caller id ring group routing
    • Replies: 3
    • Forum: Phone System / PBX

  10. handling calls for company whose opening time spans midnight

    Have a 3cx installation for a company that opens at 5PM and closes next day at 9AM. They are closed between 9AM and 5PM. Current configuration has office hours set as 0:00 to 23:59 Then all calls inside office hours are sent to a dummy user ext. This dummy user extension has two forwarding rule...
  11. Flynbeds

    an extension not receiving calls after work hours in v18

    Hello, I have a problem with this extension not receiving calls after work hours, it was working just fine until the 7th of this month then it stopped working for unknown reason I included a picture showing how I have it configured right now what I tried so far is removing it from the...

  12. Solved Virtual Call Center with 3CX

    Hi everyone, Our organisation has about 140 volunteers. We only get about 7 calls per day. We would like to have a Virtual Call Center in 3CX. Basically, it would work kind of like this: 1) Person calls a telephone number 2) Person enters a volunteer's extension number 3) 3CX dials...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom