call pickup

  1. ArneDery

    Softphone BLF buttons - require Show calls

    Hi, We've been struggling with the BLF buttons lately in combination with the Windows Softphone (and web client). It looks like it only works if you have the "Show call" option enabled on the user you want to add as a BLF button. After some testing, we found that only having the "View" right –...
    • ArneDery
    • Thread
    • blf call operations call pickup pickup show calls
    • Replies: 0
    • Forum: Windows

  2. Call Pickup After Answered Call in V20

    Hi, After upgrading to 3CX V20, we can no longer pick up a call once another extension has already answered it. Both extensions are in the same department and have full permissions (Receptionist and System Administrator roles). Pickup works while the call is ringing, but as soon as it is...

  3. Call Pickup for Multiple Departments, but not All Departments

    I have a single 3CX Professional Annual PBX supporting multiple sites with multiple departments within each site. Imagine the following simplified scenario: Site 1 - Department A (early shift) - Department B (late shift) Site 2 - Department C (early shift) - Department D (late shift) I...

  4. T31P Phones not picking up

    Hello, I've come across a peculiar error recently regarding our fleet of T31P phones. Essentially unless the user is a manager, they're unable to pickup any calls within their department, however when the "Limit call pickup to calls received within the same department" is unchecked they are...
    • GeorgeWDS
    • Thread
    • call pickup pickup t31p
    • Replies: 2
    • Forum: Yealink

  5. BLF call pick up and Queues solved?

    Has this issue ever been solved? https://www.3cx.com/community/threads/blf-call-pick-up-and-queues.85819/ "When using either 3CX Phone for Windows or 3CX Desktop App, if a call comes through a call queue and a extension not in that queue tries to pick up the ringing phone using a programmed BLF...
    • RSIT
    • Thread
    • blf call pickup queue
    • Replies: 0
    • Forum: Web Client

  6. User rights enhancements - for "Perform operations (divert, transfer, pickup)"

    When this "Right" is checked users get more features than described are enabled when clicking on another extention, such as "Stop call Recording" and "Drop". Here is the feature request : To clearly list all the options that are enabled with this "right" To respect the call recording...
    • JasonCimtel
    • Thread
    • call pickup recording permissions rights
    • Replies: 0
    • Forum: Server
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