call queue destination

  1. TLCtech

    New call queue just sends to VM or drops calls

    Im hoping someone can help me figure this out. So we currently have a call group to handle our calls between two people who take calls. One user is no longer with us and we are looking for a replacement, so that user is DND and all calls go to the other user. Unfortunately, any calls that they...
    • TLCtech
    • Thread
    • call queue call queue destination call queue multiple calls
    • Replies: 10
    • Forum: Phone System / PBX
  2. Felicia King

    Use CFD to manage call queue admin-only options

    There is not currently a way within call queue management to have a call queue manager be delegated the rights to modify their call queue attributes and no other department's call queues. Because of this lack of RBAC, I would like to find a piece of automation which could be activated by a dial...
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