call record button

  1. Softphone call recording sometimes doesn't work

    Running 3CX Pro version 15.5.15502.6, and I'm trying to roll out secure SIP to our users. I noticed that the call record button is disabled on the softphone when a caller goes through a digital receptionist and then a call queue to reach the user. Doing any one of the below mitigates the issue...
    • caleb_ku
    • Thread
    • call queue call record button call recording digital receptionist record recording secure sip
    • Replies: 0
    • Forum: Web Client
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