call whisper introduction

  1. JamesHD

    Play Audio Message to Agent

    I would like to be able to play an audio message to an agent in a specific Queue, prior to connecting the call. This would be to provide information to the Agent, for example; Which Business the Caller is Calling for. The feature is know as "Agent Whisper" in the Call Centre world and there are...
    • JamesHD
    • Thread
    • agent call whisper introduction cfd call flow designer inbound call
    • Replies: 0
    • Forum: Server

  2. Incoming Call Whisper Introduction or custom ringtone for call Queues

    We are in the process of evaluating 3CX. We currently have 4 call queues set up and agents are members of all 4 queues and can be logged into them all at one time. The way our current system is set up, when the agent answers the incoming call, there is a whisper indicating which call queue the...
    • nvalentini16
    • Thread
    • audio alert to which call queue call whisper introduction custom ringtones for softphones
    • Replies: 2
    • Forum: Phone System / PBX
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