Play Audio Message to Agent

[JamesHD]

I would like to be able to play an audio message to an agent in a specific Queue, prior to connecting the call. This would be to provide information to the Agent, for example; Which Business the Caller is Calling for. The feature is know as "Agent Whisper" in the Call Centre world and there are third party CFD's that can achieve the desired result, but I would much rather see this added to the feature set of the 3CX CFD to avoid calls leaving the 3CX environment. Whilst it is currently possible to Prepend an Identifier to the Call Info on 3CX, it is not always possible for an Agent to see the screen of their Handset or the Web Client. It would also avoid this information being missed by the Agent and improve call handling.