callback request

  1. CallBack Feature

    Hi All, I understand that with the callback feature of 3CX Queue, the system will automatically call back the caller who requested it once an agent is available. I have a few questions: Will the system give the callback user priority over new incoming calls, or will it wait until there are...

  2. Call back feature without number confirmation

    Hi everybody, we love the call back feature und would like to use it extensively in our sales-operation. However, we have not implemented it yet because of the lenghty repetition of the number to call back to. We would like to have a process like this: - customer gets offered the callback...
    • GRAT2
    • Thread
    • call back callback call flow apps callback request
    • Replies: 5
    • Forum: Phone System / PBX

  3. 3CX Call Queue

    Hi, Would it be possible to have an out of hours message playing after 5PM and it says "please press option 1 for a call back in the morning", and it will then be delivered to the agents in the morning via email/automatic call or on a chat message or something? Thanks!

  4. Callback Caller Name

    We are trying out the callback feature with our queues but we have an issue with people requesting callbacks when they do not have a DID. In order words, they request a callback and when our user is connected, they get a receptionist who has no idea who called us and we don't know the caller's...

  5. How to switch off the voiceover in Callback function?

    I have Pro-version of 3cx and use the callback function, but it very uncomfortable. For default, the sound set of this function is: "You have requested a call back to the following number"+*very slow pronouncing numbers*+"press * for configrmation". But i dont want this. It sounds ridiculous! I...
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