CallBack Feature

[flogli]

Hi All,

I understand that with the callback feature of 3CX Queue, the system will automatically call back the caller who requested it once an agent is available.

I have a few questions:

1. Will the system give the callback user priority over new incoming calls, or will it wait until there are no more incoming calls before connecting the callback?
2. Is there a way to change the priority of the callback?

 

[Charles_3CX]

Callbacks will await in the queue in the order they were received before being processed.

Good question on the priority, but I'm afraid not.

 

[VoIPTools]

Since call backs do not take place until the original call reaches the top of the queue, the person will go to the top of the queue.