callerdisplayname

  1. Display DID/SIP Trunk number and caller number

    Hi everyone, We have a client who has several DID's used for different services, but answered by the same call centre. When the agent receives the call, they need to be able to see the caller's number and the DID they phoned in on. Any advice on this setup, please? Thanks.
    • Jako Botha
    • Thread
    • callerdisplayname callqueue displaydid
    • Replies: 6
    • Forum: Other

  2. %CallerDisplayName% in CTI vs. Softphone

    I have set prepending group/queue/did to CID. Is is displayed as it should on the softphone and the deskphone display in the format of "QueueName:+12345678".Here is where it becomes interesting: If the Windows client is in Softphone mode, upon answering the call from the Windows app...
    • damjanev
    • Thread
    • callerdisplayname cti windows app
    • Replies: 2
    • Forum: Web Client
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