callflow

  1. New Contact Create Not Working

    Dear Team, We had successfully integrated 3CX to CRM, Existing contacts call details are fetching to CRM, for the new contact not creating. API side response is there and in template no issues found. Could you please check and advise. Thank you so much
    • REDFAC
    • Thread
    • callflow crm integration
    • Replies: 4
    • Forum: Other

  2. Disable "Music on Hold" during "anouncement play" for queue calls

    What i want to achieve is that when a call is comming in during opening times, the cal should placed in the queue. In case of holiday, break or office closed, the caler should hear an announcement. When a caller accesses the queue, i like to play different announcementin these situations: -...

  3. CallFlow: Play Audio to Paging

    Hi all In v18 we were able to use MakeCall to dial a paging group from an IVR/CFD. We did this to play an audio file to multiple extensions. Here is the CFD Flow: In v20 this does not work anymore. Does anybody know of a way to play an audio file to multiple extensions simultaneously?

  4. Make a internal call by lowest digit

    Hi Team..Does anyone know how I could make an internal call for 4-digit if my 3cx is 5 digits long? Best Regards
    • Ero
    • Thread
    • #callcenter #makecall #transfer callflow
    • Replies: 2
    • Forum: Other

  5. Unable to select IVR menus starting from Call Flow App from external call

    Hi, i'm trying to setup a call flow app in order to properly handle holidays according to my business (we offer helpdesk service and we are open for support also in some holidays and closed in others) since the standard holidays doesn't work for me. i've created an app that routes the call to a...

  6. Google Voice Fowarding / Callflow

    Hi! I have a question and am not sure into which sub-forum to post it to. I have a trunk that is configured to forward to a call flow app extension. This part is working fine and when calling that number our menu is provided via call flow app as expected. We have another phone number...

  7. Forward recorded file to mailbox of extension

    Hello, I made a callflow and record an audio file. Afterwards I send it via Mail to a group mail account. Additional to that, i want to sent this audio file to extensions. We want to have the possibilitie to have the audio message on the phone and play it from there. Is there a way to do this...

  8. Option to transfer to Voicemail

    Hello All, Is it possible to build a menu within CFD where you for example press "2" and the person in Parking will be transferred to voicemail? Many thanks.

  9. Predictive Dialer only calls first number in database

    Hello, https://www.3cx.com/docs/cfd-predictive-dialer/ I have used this CFD in the link above. I have more than one number in my database. But it calls only first number in the table. My configuration is like that. I filled the make call component like below. There are two agents who are...

  10. GET extension in callflow

    Hello I am creating a call flow. I would like to retrieve the id of the extension that calls

  11. Cannot Use StreamReader of System.IO

    Hello everyone, I want to read a json file from a path. I wrote the code on my visual studio and it works. But when i put my code on CFD's execute file and tried to run on my management console. It gives me this error: :[29208..29221)E: (552,22)-(552,35): Error CS0012: The type 'StreamReader'...

  12. Retrieve Callflows on Server

    I'm looking for a way to find the latest version of a Callflow but I can't find it. I searched directly in the server storage but I can't find the previously uploaded archives. Do you know if this is possible and if so, how?

  13. Hold music or tone within CFD

    How can I modify or specify the MOH or wait tone a caller hears when they the call trough a CallFlow. (within CFD) In my specific case a call is being routed to a specific ringgroup depending on the hour of day and day of the week. If one would call said ringgroup directly, one would get the...

  14. Is it possible to trigger a Callflow App via custom Dial Code

    Hello, I want to develop a Software with 3cx Controll Api, so now my question, is it possible to set a custom dial code that trigger a Calflow App? Example: if somebody call *67 the Call Flow App should request an CallFlow App. I hope you understand my point. Thank you for your help.

  15. Call Forward No Answer based on DDI

    Good morning all, We have a 3CX customer (free edition) with six handsets. Two DDI numbers setup which both need to go to one extension (not a problem, easy peasy!) Two hunt groups with three phones in each. The customer would like the call flow as below: Call comes in on 01234 123456 and...

  16. 3cx Office Hours (isServerOfficeHourActive) not working in user defined component

    I have created a new component in my call flow, and added a dateTimeConditionalComponent. For the 2 branches, I am trying to use the 3CX Office Hours and 3CX Out ff Office Hours but when compiling, I get the error: Error compiling source code to .NET library: (51,85): error CS0103: The name...

  17. Queues and presence

    Hi all, I have a tricky callflow problem, and I'm hoping someone can help. My client has 60 retail stores, and 1 head office location. To improve customer service, they have started a call centre trial in head office that can take the calls for the retail stores, if the store staff don't...
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