#callqueue #call #queue

  1. Call journaling in queue - not working

    Hi, I have 3CX Proffesional and trying to integrate it with CRM using the CRM Integration in the 3CX settings. I was able to configure the Call Journaling and it seems working when someone dials directly to the Extension number of one of our Agents. However, 99% of the inbound calls come from a...
    • akovac93
    • Thread
    • #calljournaling #callqueue #call #queue
    • Replies: 11
    • Forum: Other

  2. Multiple agents with one IP Phone

    I have a call center which serves multiple companies. A sip trunk and ring group exist for each company so that calls can be differentiated from one another. I also have an extension for each company so that outgoing calls can use the appropriate trunk based on which extension made the call...
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