cfd condition

  1. Route calls using CFD

    Hi, I need to create CFD where a client is prompted to a enter a route name( customer will say the route name) and then prompted for the time of the day AM or PM. System will then lookup that route and AM/PM in a spreadsheet/database and depending on result from spreadsheet/database route the...

  2. Help With CFD

    Hello, Hope you're all doing well. I need help on how to use CFD to create a condition to check if an extension is in "Do Not Disturb" mode and then route the call accordingly. Basically, when the call reaches the CFD app, it first checks if it is within office hours. If yes, it checks if...

  3. CFD not ringing as designed.

    I have a PBX that is using a CFD (Call Flow Designer) app for time-based conditional routing. What it is programmed to do is on Tuesdays, during the clients lunch break, all calls are to be routed to a "LunchBreak" IVR. This is supposed to occur between 2p and 3p each week and should affect the...

  4. Outbound blocking by extension

    Trying to block certain numbers from being dialed from internal extensions. I know this can be done via a cfd. Essentially I have a DB with the extension and their allowed-to-call numbers. Cfd queries this database and returns a scalar which is then condition checked 1 allows the call, 0 drops...
  5. AGidi

    Activate a CFD with a number prefix, register the dialed number, play audio, then outbound call the registered # ? ideas needed

    Hello, wondering if this can be done. I need to play a pre recorded audio msg when the users manually dial outbound, then after the audio, the CFD dials the number the user wanted to contact . For example a particularly expensive prefix 555, so we let the user this call will be expensive The...

  6. Create Condition to variable "callflow$.First_Name"

    Hi, I ask for help for a small condition that I want to create within my cfd. If the variable "callflow $ .First_Name" is present in a specific prompt, if the variable is not present in the search of the crm another prompt message must be sent. I understood that I have to use the create...
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