connectwise

  1. We have been using ConnectWise with 3CX

    A platform it will transcribe, summarize, and posts your 3CX phone calls as a time entry in ConnectWise. Check it out and PM me for details. We have been using vight.ai internally and it works great!

  2. Calls not journaling

    Hi It appears calls are not journaling due to not matching when searching: it appears to search for the e.164 formatted number (screenshot) - but the CRM is writing a regular 10 digit number to the contacts list in 3cx this seems to have happened since we started making calls through...
    • robertson
    • Thread
    • connectwise crm e.164 integration
    • Replies: 1
    • Forum: Other

  3. ConnectWise Call Journal Creation not Working on V18

    We updated to V18 last week and ever since, 3CX is not creating call journal records upon calls. I have tried the following: 1) Re-created the integration from scratch 2) Set it to add a new note, rather than activity I've noted the following: 1) Contact creation is working 2) Number lookup is...

  4. ConnectWise setup issue

    Hi I have gone through the setup and can't determine why the test times out. ConnectWise 1. Create API Member with Admin security role. 2. Create API keys for member 3CX 1. Set the company name 2. Copy in the Public and Private key 3. Set domain to our on-premise url 4: Test - fail Check the...

  5. Connect Wise integration

    Good Day I need some advise on the 3cx Connect Wise integration. I have enabled and set this up on our companies 3CX, I have tested this and noticed that the call popup only works when using Connect Wise via the web. We are a support company and all customers are listed on Connect Wise...
    • Pranash
    • Thread
    • connectwise
    • Replies: 5
    • Forum: Other
  6. accentlogic

    3CX Certification for RMM and PSA platform integration

    3CX is often implemented and supported by IT Solution Providers that use various Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms. ConnectWise Manage is a PSA that 3CX already supports for CRM integration. I would like to see 3CX Instance Manager...
    • accentlogic
    • Thread
    • autotask connectwise psa rmm
    • Replies: 2
    • Forum: Server
  7. rjm2884

    3CX Windows app will not open Connectwise Manage

    I have installed the 3CX TAPI drivers and i'm able to click on my contacts in CW and it opens and dials with 3CX. However if that contact calls in the 3CX app will not launch or create a ticket in CW. Any ideas?

  8. 3CX Connectwise integration

    Hello everyone, I setup 3CX integration with Connectiwse successfully. However, when I try making a call from Connectwise it starts the call but always drops it after three seconds. Has anyone had this issue before?

  9. ConnectWise Integration: Stop adding global 3CX PBook contacts

    Is there a way to stop / disable the function where incoming calls automatically add a new, global 3CX phonebook contacts. We like the other popup functionality and the ability to add ConnectWise contacts, but do not want our 3CX contacts cluttered with that many entries. Thanks!
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