contact creation

  1. [EntityId] not set properly after Contact Creation

    Hi Support Team, We have integrated Zoho Desk and 3CX for one of our customers who are experiencing an issue. After a contact is created, the [EntityId] is not being set properly and is being passed as empty in the "ReportCall" scenario. Initially, contact creation was not working. To resolve...
    • rajasekaran.r
    • Thread
    • contact creation entityid not set
    • Replies: 12
    • Forum: Zoho

  2. Zoho CRM auto contact creation and contact Pop-up

    After the recent v18 Update 8 of 3CX, we've encountered an issue where it no longer creates contacts for new incoming calls in ZohoCRM, and the contact popup functionality is also not working. This problem is specific to new contacts; the functionality still works seamlessly for existing...
    • g.singh
    • Thread
    • contact creation template file
    • Replies: 5
    • Forum: Zoho
  3. CISCOX

    CRM: Contact Creation Error MySQL DB

    Hello, I'm having an issue with 3CX CRM and my external SQL database. I can perform queries using the "Test" button and receive a result when manually inserting it into my MySQL database. Call journaling is working fine. Now, onto my problem: Unfortunately, I'm unable to add contacts to my...
    • CISCOX
    • Thread
    • contact creation crm error mysql
    • Replies: 33
    • Forum: Other

  4. Contact Creation not working

    Hi, we have successfully set up call journaling with Zoho for existing contacts, but contact creation does nothing with an unrecognised number, to be clear Enable contact creation is enabled and the 3cx side phone book is completely empty, no new lead or contact is created in Zoho when an...
    • sigmaIT
    • Thread
    • contact creation zoho
    • Replies: 7
    • Forum: Zoho
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