copper

  1. grayedfox

    [BUG] 3CX WebClient duplicates contacts despite successful CRM lookup and call logging

    Hello all. When testing the CRM integration using a real mobile incoming call, 3CX always duplicates the contact on the 3CX side (no duplication occurs on Copper side, as lookup is successful and new contacts are only made when lookup fails). Reproduction Steps (call using new number) 3CX...
    • grayedfox
    • Thread
    • bug copper crm
    • Replies: 3
    • Forum: Other
  2. grayedfox

    How to get SIP trunk/gateway for CRM integration?

    Hi there, I would like to be able to enable/disable scenarios (or an entire integration) based on the SIP trunk that is in use. Is this possible?
    • grayedfox
    • Thread
    • copper crm sip trunk
    • Replies: 2
    • Forum: Other
  3. grayedfox

    CreateContactRecord cannot access variables from Matching Scenario

    Hi, I've nearly finished our Copper <> 3CX integration however cannot get the CreateContactRecord scenario to work. The problem is that the CreateContactRecord scenario should only be triggered if the lookup fails in the matching scenario, however I cannot figure out how to skip the...
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