custom ringtones for softphones

  1. Incoming Call Whisper Introduction or custom ringtone for call Queues

    We are in the process of evaluating 3CX. We currently have 4 call queues set up and agents are members of all 4 queues and can be logged into them all at one time. The way our current system is set up, when the agent answers the incoming call, there is a whisper indicating which call queue the...
    • nvalentini16
    • Thread
    • audio alert to which call queue call whisper introduction custom ringtones for softphones
    • Replies: 2
    • Forum: Phone System / PBX
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