delays

  1. Skills Based Routing issues

    Hello, Until recently, we've used Skills-based routing with an overflow call queue. In the last few weeks, we noted that calls would go into the overflow queue without ringing logged-in agent extensions. We would see the call hit the SBR queue for <20 seconds and then bounce into the Overflow...

  2. Call delays inbound and outbound - Watchguard related?

    Hello, I have a client that connects back to the 3CX server in my data center - i.e. there is no onsite server. When they receive calls, the 3CX client on their PC desktop rings immediately but the phone on the desk will ring only after the desktop client has rung about 3 times - about 10-15...
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