detaild agent status

  1. Agent Status - Paused

    Hello, A client requests that Agents in a Queue be able to set status as "Paused" during call wrap-up times. They shouldn't receive calls during this status. is this possible? Thank you

  2. Reporting - Detailed agent status activity

    There are two reports that we miss comparing with Cisco Historical Reports: Detailed agent Call report and Detailed agent status activity - Detailed agent Call report: A report sorted by agent with all calls (including transfers to other agents or queues). It has times (start, end and...
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