different hours for different departments

  1. Multiple Departments/ Digital Receptionists and Office Hours v20.

    Hi I've recently upgraded to v20, and I'm trying to set up a group of IVR Menus that will direct calls to different departments in the organisation. Each department has different office hours, and I would think that each IVR menu would inherit the office hours from the relevant department...

  2. v20 Hosted by 3CX issue with office closed prompt outside of business hours.

    Hello, We recently upgraded to v 20 and I noticed that when we setup business hours for departments, and I perform a test call, once I choose an option in the IVR for a department that is closed, a message that says "sorry our offices are closed please try later" ( in an Australian accent)...
  3. Jes.amos

    Different hours for different departments

    I have a medical office that has 12 departments and there are at least 3 unique hours of operation for the different departments. The main reception has hours 08:00 - 17:00 mon to thurs and 09:00-15:00 fri, the Pain Management department has hours of 08:30 - 16:30 mon-thurs and 9:30 - 14:30...
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