drop call

  1. ZenMasta

    Solved How to drop a caller from IVR

    It seems like every other day I see calls that have been in the IVR for anywhere from 20-30 minutes. Is there any way to drop a caller from the IVR queue after a specific time? I think most of the time these are robocalls, as I've called a few back that make me believe this. Queues have a...

  2. Agents Ability to Drop Calls

    Hi Support, Wondering if anyone else is having the issue we are having. Agents with only below user rights (Default) can still drop calls to the Queue from the switchboard. We can't seem to report on this action too, the call report says "Terminated by Q **". If anyone has managed to...
  3. Michael Menor

    Incoming calls dropping at the 3 minute mark

    Has anyone experienced this issue where an incoming call would drop exactly at the 3 minute mark? This also happens when an incoming call is Parked, then picked up by the end user - it will end at the 3 minute mark. VERY FRUSTRATING!! A little background on the setup: Incoming SIP trunk is...

  4. Calls drop on Transfer

    We have an intermittent issue when we transfer calls from a Yealink T29G to another of the same the call gets cut off. both phones set to attended transfer. When the call gets answered the call is not there. I have checked, the call log, the call shows as not answered by the extension. Any...
  5. Alan H

    SBC crashing 'Exception code: 0xc0000374'

    We have 1 SBC running on a machine that isn't being utilized that much. Every month or so the service crashes the phones drop, and I have to login into the machine and restart the service to bring the phones back online. I was wondering if I can have multiple SBC running simultaneously on the...
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