Solved How to drop a caller from IVR

[ZenMasta]

It seems like every other day I see calls that have been in the IVR for anywhere from 20-30 minutes. Is there any way to drop a caller from the IVR queue after a specific time? I think most of the time these are robocalls, as I've called a few back that make me believe this.

Queues have a maximum wait time but I don't see anything similar for the IVR

 

[Charles_3CX]

Regarding your question, under the options of an IVR, you can set it to end the call when no input is selected.

 

[ZenMasta]

Of course, I'm completely blind to the options tab. Thanks!

 

[Charles_3CX]

No problem, you are welcome.