e911

  1. AaronJ

    Kari's Law notifications and E911 Geolocation additional information

    3CX v20 now includes the option of adding location data for the purposes of dynamic e911 with Geolocation. I set up a test user with location information and was able to confirm the SIP geolocation header includes the dispatchable location information as expected. However, in my test the...
  2. TwoPortSupport

    V20 Emergency Dialing using Hotdesking at multiple locations

    Has anyone figured out how to apply physical phones to emergency dialing with Hotdesking? My client has many locations with employees that 'float' location to location. If I setup 911 per user the associated DID no matter in the user CID or overridden in the settings will never properly match...
    • TwoPortSupport
    • Thread
    • 911 911 groups 911 hotdesking routing by location 911 location 911 using hotdesking e911 emergency calling emergency calling with many locations hotdesking v20 hotdesking 911
    • Replies: 0
    • Forum: Phone System / PBX

  3. Hotel and E911

    Hi, I recently installed 3cx on AWS and have it working with a Grandstream GXW4248. The hotel is 29 rooms plus a managers apartment. I need to know if we need to be compliant with Ray Baum's Act by setting up each room with its own location and what is the best option to do so. We are with...
    • moonmotel
    • Thread
    • e911 grandstream gxw-4248 hospitality hotel kari law motel ray baum
    • Replies: 9
    • Forum: Other

  4. E911 +91 Country Code Blocking

    I had 911 outbound rules configured in the regular outbound rules, and found out today that because we are blocking international calls, the call was blocked "[911] has been rejected by the 3CX Country Blocking Feature [+91]" I have now setup the 911 outbound rules in the correct location under...
  5. TPR3CX

    3CX concerning E-911, Kari’s Law and RAY BAUM’S Act

    Greetings, How does 3CX handle provisions for the listed laws below when it comes to soft phones on no like devices that a capable of moving around. For fixed extensions, I have E-911 configured to the address of their locations. But I cannot account their addresses on smartphones and laptops...

  6. Emergency Outbound Routing variable should also include SBC.

    At the moment for a user's outbound caller ID to be changed with a 911 call to show the E911 outbound caller ID, it must be identified either by the Group or User extension that originated the call. While this works in majority of cases it leaves a huge hole for hot-desking users who switch...
    • Bruce Brewer
    • Thread
    • e911 emegency calls outbound caller id
    • Replies: 0
    • Forum: Server
  7. accentlogic

    Emergency Notification Settings per Emergency Number rule

    The current Emergency Notification Settings do not allow specific email addresses or announcement extensions. In a cloud PBX environment with multiple locations we need to notify the correct location receptionist and/or security team. The extension group managers option is good and may suffice...
    • accentlogic
    • Thread
    • 911 e911 email notification emergency notification
    • Replies: 0
    • Forum: Server

  8. Group Organization

    Hello Everyone, We are migrating from Cisco to 3CX. I have a question about group structures and what people recommend. We have 5 different physical sites and 25 different departments in our organization. Should I create a unique "group" per site or per department? I don't exactly...

  9. Solved E911

    Hello, I have 2 scenarios Scenario 1: 3 extensions all with DID's and one main location number with E911 services. How do I make sure all extensions / DID's will show up as the main number so I don't get billed for unregistered E911 calls. Scenario 2 5 extensions with no DID's one main...

  10. Rejected ERL option on the device or ext level

    The idea would be to have a granular location field that can be passed to the carrier in the SIP INVITE. Currently 3cx supports the ability to have a ELIN for each ERL the down side is in many locations that causes the need for a registered 911 DID for every room in the building. (I know the...

  11. Cisco Enterprise Customer Considering 3CX - E911 Groups

    We have 5 sites - with obviously different physical addresses. For E911 - we use Cisco CER product which looks at the source IP address of the phone making the 911 call and maps that to a specific calling party ID number which is then mapped to the correct address in the PSAP databases. Cisco...

  12. Configuring Chat for e911 Notifications

    I am working on setting up e911 and am not clear on how to sent chat notifications for 911 calls to specific users. We already have several groups with different managers for these groups. I created a new 'e911 Chat Notification' group and added all the users and made the ones I want to receive...

  13. Solved Where to enter e911 location data?

    Hello, To comply with recent regulations, I need to provide detailed location information for each extension, should that extension dial 911. For example Room D215 or B107. Since neither 3CX nor my SIP provider already have knowledge of all the rooms in my building, there must be some place...
  14. Allen_Miller

    Implemented E911 Emergency EMS Receptionist Notification

    3CX needs to include something more than email notification when an extension dials the Emergency Services (E911) number. This should not require a third party add-in tool requiring that pbx be a windows server AND needing a second windows server to run the third party app. Email just isn't...
    • Allen_Miller
    • Thread
    • 911 alert e911 emergency numbers ems notification
    • Replies: 4
    • Forum: Server
  15. kinetix

    Implemented 911 Capabilities with License Limit is Reached

    Example... If you have a 16SC License and all licenses are used and there is a call to 911, that caller also receives a message saying there are no available licenses. It is crucial for a 911 call to be handled appropriately. Suggest allowing 911 calls regardless of license size.
    • kinetix
    • Thread
    • 911 e911 emergency license limit maximum license
    • Replies: 31
    • Forum: Server

  16. Best way to handle 911

    I saw many discussions about this, but still couldn't find a useful answer What would be the best way to handle CID for 911 in multi location system? Several offices, each office has a main number, but every extension gets out with its own CID The main number of each office is E911 registered...
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