extension group

  1. Capture call for extension

    Hello, how do I capture calls from extension to extension? On the PBX activated in a recently client there are several different sectors configured there, when a call enters an extension of sector A, the other extensions of that sector need to be able to capture the call that came in. By...

  2. Dummy Extension with Separate Holidays and Office Hours

    We're using self hosted 3CX at our location and would like to add our 2nd location to the same PBX, but they have different office hours and different holidays. I could setup a DID rule for the other location's phone number with different office hours, but I don't see a way to add different...

  3. Call Pickup not working

    Hi, I am trying to setup a BLF button for one user to be able to pickup the incoming line without it ringing on her phone. The setup is this, when DID is called it goes to the primary ring group 800 which is set to ring all ext. 200 and 211. The user on Ext. 204 wants to be able to pick these...

  4. Inbound call routing

    Hi All, I have a little issue we have moved from a voip provider that allowed the yealink phones to show new inbound callers even when the end user was on a call, this could allow the receptionist to put the current call on hold to answer the new inbound call and transfer the new call to...

  5. Flexible Hold Music Assignment - Feature Request

    Hello all, I've noticed a few posts regarding hold music but wanted to submit a more generic post on this feature. Currently there are numerous options for hold music, slots and playlists. However these are only applicable to hold and now queues. It would be greatly beneficial to allow Shared...
    • the20
    • Thread
    • extension group hold music hold music flexibility shared parking hold music
    • Replies: 2
    • Forum: Server
  6. AbdulKader Anwar

    Group Sample

    Hi I am preparing for Intermediate Cert and i was trying the Group Sample, but it was not working as per the video sample. https://www.3cx.com/3cxacademy/videos/intermediate/extension-groups/ (Slide 9) the results looks same. i cant see any difference. I dont know where i am missing. Please...

  7. Dialing extensions outside of extension group

    Hey everyone, this is my first post! The problem I am encountering is that I have several phone extension groups. Each group has it's own DID/ring group. What I want to prevent, is users from dialing other extensions in other extension groups. Is this possible, and how do I achieve this...
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