extension groups

  1. PaulEmous

    Trainee to listen in on calls

    I've read this -> https://www.3cx.com/community/threads/allow-managers-to-listen-but-not-allow-managers-to-listen-to-each-other.55893/ However my situation is a bit different: Customer has a trainee (ext201), they want to listen to calls being made, specifically from (ext100). Other calls...

  2. How to configure Holidays promps with the new groups ?

    With the old system it was possible to configure a specific prompt for each date of a holiday. With the new system of groups, I found how to configure the date, but what is the prompt sent and how to modify it?

  3. 'Can see group recordings' isn't limiting to Group?

    I've recently got a request from a sales department's management team to be able to listen to recordings from their staff. I set up a new Group for all sales member extensions, checked the "Can see group recordings" box under Manager Rights for the group, and checked the "Show Call Recordings"...
  4. vincent Kavila

    I needed assistance, how do I block users in different extension groups from seeing each other?

    I needed assistance, how do I block users in different extension groups from seeing each other?
  5. telforce

    Can search users outside of extension group

    We have users in various extension groups. When you go in the webclient and to the Users panel you can only see the users in your group, this is how we want it. But if you use the search bar on top and search from someone who is not in your extension group their name still pops up in the live...
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