I've recently got a request from a sales department's management team to be able to listen to recordings from their staff.
I set up a new Group for all sales member extensions, checked the "Can see group recordings" box under Manager Rights for the group, and checked the "Show Call Recordings" box under 3CX App provisioning for the Managers.
When the user logs into the web client and goes to recordings, there are a bunch of recordings from non sales group members available to listen to and download. I've triple-checked that the user does not have group recording permissions for their other groups, and even tried removing them from all other groups, but I cannot seem to limit the recordings to just the new 'Sales' Group.
Am I missing something, or is this the expected behavior?
Thanks!
I set up a new Group for all sales member extensions, checked the "Can see group recordings" box under Manager Rights for the group, and checked the "Show Call Recordings" box under 3CX App provisioning for the Managers.
When the user logs into the web client and goes to recordings, there are a bunch of recordings from non sales group members available to listen to and download. I've triple-checked that the user does not have group recording permissions for their other groups, and even tried removing them from all other groups, but I cannot seem to limit the recordings to just the new 'Sales' Group.
Am I missing something, or is this the expected behavior?
Thanks!
